Emely Torres
Powder Springs,GA
Summary
Enhanced customer satisfaction by creating memorable experiences through attentive listening and communication skills. Developed strong rapport with clients to accurately assess and fulfill their needs. Exceeded customer expectations, contributing to overall success and personal fulfillment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
Wells Fargo
08.2021 - Current
- Maintained compliance with policies and procedures to mitigate risk.
- Assisted customers in account inquiries, providing tailored solutions.
- Order cash and supplies.
- Provide assistance with control task. Support team members with random monthly cash counts.
- Collaborated with team members to improve workflow efficiency.
- Monitored cash drawer for discrepancies, reinforcing accountability and accuracy in transactions. Keeping team members on top of it as well.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to details.
- Developed strong relationships with customers through exceptional service, building loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of Wells Fargo mobile app and online banking .
- NBC’s high presentment leading to banker referrals.
- Work with bankers to look for cues and best practices to send more referrals.
- Maintain organized workspaces, being prepared for the day.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Customer Care Coordinator
True Salon and Spa
05.2019 - 08.2021
- Managed resolution of customer challenges with a focus on satisfaction and retention.
- Utilized critical thinking to address challenges, consistently exhibiting professionalism and tranquility in high-pressure situations.
- Facilitated customer support through phone interactions for appointment bookings, cancellations, and rescheduling.
- Demonstrated courtesy towards customers while actively assessing their needs.
- Welcomed customers upon entry to enhance their experience.
- Oversaw team performance and delivered comprehensive on-the-job training.
Teller/Cashier
Barron's Cash Ur Checks/ Western Union
Marietta, GA
10.2016 - 02.2021
- Reviewed checks for endorsements and verified essential details including dates, bank names, and identification information.
- Organized and categorized deposit slips and checks for efficient record-keeping.
- Processed check transactions while diligently monitoring for fraudulent items and identification.
- Managed high-volume cash transactions with precision and accuracy.
- Executed accurate processing of money transfers, bill payments, and money orders.
- Verified cash drawer balances at shift start, ensuring accuracy and sufficient change availability.
Education
Aveda Graduate - undefined
Aveda Institute
Atlanta, GA09.2017
High School Diploma - undefined
Hillgrove High School
Powder Springs, GA05.2016
Skills
- Communicated fluently in English and Spanish to support diverse teams
- Adapted quickly to new environments and challenges
- Managed time effectively to meet deadlines
- Demonstrated eagerness to learn and develop new skills
- Collaborated with team members to achieve common goals
- Contributed creative ideas and artistic input to projects
- Organized tasks meticulously to maintain attention to detail
- Utilized computer skills to enhance productivity
Certification
Master Cosmetologist
Timeline
Teller
Wells Fargo
08.2021 - Current
Customer Care Coordinator
True Salon and Spa
05.2019 - 08.2021
Teller/Cashier
Barron's Cash Ur Checks/ Western Union
10.2016 - 02.2021
Aveda Graduate - undefined
Aveda Institute
High School Diploma - undefined
Hillgrove High School