Summary
Overview
Work History
Education
Skills
Timeline
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Emely Urena

Macungie,PA

Summary

Dynamic professional with proven expertise in customer engagement and sales expertise, honed at Sephora and Walmart. Excelled in building client relationships and driving sales growth through effective cross-selling techniques and in-depth product knowledge. Demonstrated flexibility and exceptional team collaboration, contributing to surpassing monthly sales targets. Skilled in customer consultation and payment processing, enhancing shopping experiences and brand loyalty.

Overview

4
4
years of professional experience

Work History

Teller

Santander
02.2025 - Current
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Beauty Advisor

Sephora
12.2023 - 05.2025
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.

Stocker

Walmart
02.2021 - 09.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.

Education

Emmaus Highschool
Emmaus, PA
06.2022

Skills

  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Flexibility and Adaptability
  • Customer Engagement
  • Sales expertise
  • Retail experience
  • Client Relationship Building
  • Customer Consultation
  • Payment Processing
  • Relationship Building
  • Customer Needs Assessment
  • Brand Promotion
  • Cross-selling techniques
  • Sales closing

Timeline

Teller

Santander
02.2025 - Current

Beauty Advisor

Sephora
12.2023 - 05.2025

Stocker

Walmart
02.2021 - 09.2021

Emmaus Highschool

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Emely Urena