EMEMOBONG UMANAH
Macomb,IL
Summary
Experienced Human Resource manager with a strong work ethic who is meticulous and passionate about leveraging data to enhance customer satisfaction and business performance. competent in using data to generate relevant insights through data mining and data visualization as well as in developing workable solutions to business problems. outstanding technical acumen and familiarity with data analytics, data visualization, and programming languages.
Overview
5
5
years of professional experience
Work History
Human Resources Officer
AUTOBUCKS LENDERS LIMITED
04.2023 - 06.2023
- Assist the Head of Human Resources, in the execution of their duties in support of the organization's vision to become more streamlined and competitive
- Understand and execute the department's vision of good business development in order to reduce costs and become more profitable
- Maintain the select HR data entry and database system
- Proactively manage the recruitment and hiring process (preparing and evaluating job descriptions, posting vacancy ads, and managing the hiring process)
- Create and implement effective onboarding and induction plans which improve the employee experience
- Develop training and development plans
- Assist building, implementing, and maintaining a Performance Appraisal program to evaluate performances across the company
- Assist in assessing, building, and maintaining a succession planning program in accordance to the
- SMT and to the needs of the company
- Maintain all starter and leaver checklists
- Complete all offer letters to new starters and prepare contracts of employment for new employees
- Gain all references for new employees and ensuring old accounts are closed
- Apply for and analyze background records checks for new employee screening
- Produce management reports ready for manager's meetings
- Assist with special projects in HR
- Provide holiday and sickness cover HR functions
- Assist managing Disciplinary and Grievance Management (claims, conflict resolution, both from social and legal perspective)
- PROJECT DREAMLIGHT
Remote // Virtual Assistant
03.2023 - 04.2023
- Inbox management
- Sales calls
- Email/blog composition
- Social media posting and managing
- Scheduling
- Funnel administration
Community Operations Associate
WORKSTATION NG
11.2022 - 04.2023
- Assist the community of members and help resolve issues empathetically, accurately, and on time
- Make well-balanced decisions and personally driven to be an effective advocate for our community
- Investigate and resolve issues that are reported such as requests for member account support and reports of potentially abusive content and behavior
- Review reported behavior and content and respond to member inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve the overall member experience.
- Greeted customers and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
Assistant Information and Human Resources Manager
NAVAL DOCKYARD LIMITED
12.2021 - 11.2022
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Assistant Human Resources Executive
WESTSTAR ASSOCIATES LIMITED
07.2019 - 08.2019
- Analysed and modified compensation and benefits policies to establish competitive programmes and ensure compliance with legal requirements
- Planned a comprehensive training for different staff members
- Assist in the recruitment process by screening CVs, identifying candidates and performing reference checks
- Developed a system where employees performance could be measured and managed.
Assistant Human Resources Executive
WESTSTAR ASSOCIATES LIMITED
05.2018 - 07.2018
- Support all internal and external HR related enquiries or requests
- Assist in coordinating HR projects (meetings, trainings, surveys etc.) as well as take minutes
- Maintain physical and electronic records of employees
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Communicate with relevant public services (pension managers, health insurance managers, tax executives) when necessary.
Education
Masters - Econometrics And Quantitative Economics
WESTERN ILLINOIS UNIVERSITY
Macomb, IL2025
Post Baccalaureate Certificate - Business Analytics
Western Illinois University
Macomb, IL2025
Bachelor of Science - Human Resources Management
COVENANT UNIVERSITY
Ogun, Nigeria10.2021
A Levels - Social Sciences
EDGEWOOD COLLEGE
Lagos, Nigeria07.2017
High School Diploma -
MEADOW HALL COLLEGE
Lagos, Nigeria07.2016
Skills
- Negotiation and conflict management
- Good communication skills
- Time management
- Training programs development
- Record maintenance
- Microsoft office suite
- Research
- Data analytics using R languange and SQL
- Performance Evaluation
- Onboarding
Additional Information
- LICENSES AND CERTIFICATIONS , Chartered Institute of Personnel Management of Nigeria - Associate Issued May 2022
- The Art of Negotiation (University of California - Coursera) Issued August 2021
- Leadership and Emotional Intelligence (Indian School of Business - Coursera) Issued August 2021
- Understanding Research Methods (University of London - Coursera) Issued August 2021
Activities
Vice President - Industrial Relations and Human Resource Management Student Association
Co-Founder and Head Fundraiser - Niah Foundation
Timeline
Human Resources Officer
AUTOBUCKS LENDERS LIMITED
04.2023 - 06.2023
Remote // Virtual Assistant
03.2023 - 04.2023
Community Operations Associate
WORKSTATION NG
11.2022 - 04.2023
Assistant Information and Human Resources Manager
NAVAL DOCKYARD LIMITED
12.2021 - 11.2022
Assistant Human Resources Executive
WESTSTAR ASSOCIATES LIMITED
07.2019 - 08.2019
Assistant Human Resources Executive
WESTSTAR ASSOCIATES LIMITED
05.2018 - 07.2018
Masters - Econometrics And Quantitative Economics
WESTERN ILLINOIS UNIVERSITY
Post Baccalaureate Certificate - Business Analytics
Western Illinois University
Bachelor of Science - Human Resources Management
COVENANT UNIVERSITY
A Levels - Social Sciences
EDGEWOOD COLLEGE
High School Diploma -
MEADOW HALL COLLEGE
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