Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emenike Dugwu

Union City,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Experienced and proactive [Job Title] offering [Number] years of progressive warehouse settings serving [Industry] needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Smarter Appliances Limited
Ikeja, Lagos, Nigeria
04.2022 - 11.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Education

BL (Called To Nigerian Bar) - Law

Nigeria Law School
Lagos Island, Lagos State, Nigeria
11-2012

LLB in Law - Law

Enugu State University of Science And Technology
Enugu State, Nigeria
11-2011

Skills

  • Report Preparation
  • Training and mentoring
  • Call Center Operations
  • Schedule Coordination
  • One Call Resolution
  • Complaint resolution
  • Service Delivery Optimization
  • Research and due diligence
  • Schedule Management
  • Continuous Improvement
  • Meticulous attention to detail
  • Sales proficiency
  • Positive and Constructive Feedback
  • Research ability
  • Talent Allocation
  • Workforce Management
  • Personnel training and development
  • Excellent time management skills
  • Client relations and retention
  • Problem-Solving
  • Decision-Making
  • Customer Service
  • Issue Resolution
  • Customer Relationship Management (CRM)
  • Team Building and Leadership
  • Deadline-oriented
  • Social Media Monitoring
  • Relationship Building
  • Staff Management
  • Conflict Management
  • Customer Relations
  • Time Management

Timeline

Customer Service Manager

Smarter Appliances Limited
04.2022 - 11.2023

BL (Called To Nigerian Bar) - Law

Nigeria Law School

LLB in Law - Law

Enugu State University of Science And Technology
Emenike Dugwu