Emerald Alexander
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nurse Technician
AdventHealth
08.2024 - Current
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
Registered Behavior Technician
Florida Autism Center
05.2023 - 05.2024
- Provides one-on-one behavioral interventions to teach communication, social, and daily living skills
- Provides interventions to reduce problematic behaviors in home, community, and school settings
- Collected and recorded data based on patient behavior.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Patient Safety Attendant
South Seminole Behavioral Health
09.2023 - 03.2024
- Provides one-on-one behavioral observance
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
Dietary Aide
AdventHealth Apopka Care Center South
09.2022 - 05.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Supervisor
Tropical Smoothie Cafe
06.2021 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Crew Member
Tropical Smoothie Cafe
06.2019 - 10.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate of Science - Nursing
Rasmussen University
09-2025
Associate of Arts -
Valencia College
12.2023
High School Diploma -
Wekiva High School
05.2021
Skills
- Applied behavior analysis
- Active listening
- Critical thinking
- Customer service
- Data entry
- Staff management
- Goal oriented
Certification
BLS Certification
CPI
Timeline
Nurse Technician
AdventHealth
08.2024 - Current
Patient Safety Attendant
South Seminole Behavioral Health
09.2023 - 03.2024
Registered Behavior Technician
Florida Autism Center
05.2023 - 05.2024
Dietary Aide
AdventHealth Apopka Care Center South
09.2022 - 05.2023
Supervisor
Tropical Smoothie Cafe
06.2021 - 05.2023
Crew Member
Tropical Smoothie Cafe
06.2019 - 10.2019
Associate of Science - Nursing
Rasmussen University
Associate of Arts -
Valencia College
High School Diploma -
Wekiva High School
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