Emerald Gonzales
San Antonio
Summary
Experienced professional with expertise in strategic growth, effective communication, and quality control. Known for delivering results and collaborating seamlessly with team members to achieve shared objectives. Committed to driving success through collaboration and a proven track record of meeting goals. Seeking an opportunity to expand skill set and advance within a dynamic company.
Overview
5
5
years of professional experience
Work History
Customer Service Associate Cashier
Academy Sports + Outdoors
11.2024 - Current
- Performed cash register operations for various payment methods precisely.
- Increased revenue by promoting exclusive deals, customer loyalty programs, and supplementary offerings.
- Handled customer questions about store regulations and resolved issues.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Ensured efficiency in managing heavy customer flow during busiest periods.
Preschool Teacher
SilverSpoon Daycare
07.2024 - 11.2024
- Taught children primary foundational concepts.
- Facilitating growth of children's interpersonal abilities.
- Maintained orderliness and safety in the classroom setting at all times.
- Facilitated an encouraging and nurturing learning space by actively interacting with children.
- Conducting student assessments and providing reports and feedback on performance and behavior to parents
- Encourages positive outlooks essential for advancing kids' educational and emotional progress.
- Facilitates problem-solving
- Set behavioral standards to inspire and guide young learners.
Crew Member/Cashier
Wendy's
07.2022 - 05.2023
- Exhibited professionalism and maintained an amiable approach.
- Facilitated successful money transfers to customers.
- Maintained sanitary conditions in the work environment.
- Enhanced the efficiency of task management each day.
- Ensured excellent customer satisfaction.
Crew Member
Popeye's Restaurants
01.2020 - 11.2020
- Managed and controlled financial transactions.
- Sustained high standards of work station hygiene.
- Optimized process of managing requests for greater efficiency.
- Managed customer interactions to ensure a positive experience.
Education
High school diploma -
Lanier High School
San Antonio, TX06.2022
Skills
- Analytical thinking
- Adaptability
- Teamwork
- Communication
- Detail oriented
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Customer Service Associate Cashier
Academy Sports + Outdoors
11.2024 - Current
Preschool Teacher
SilverSpoon Daycare
07.2024 - 11.2024
Crew Member/Cashier
Wendy's
07.2022 - 05.2023
Crew Member
Popeye's Restaurants
01.2020 - 11.2020
High school diploma -
Lanier High School