Emerald Washington
Houston,TX
Summary
Valuable healthcare administrative support with twelve years of experience providing high quality care to patients and building exceptional working relationships with fellow staff and physicians. Strong knowledge in Spanish, and Able to work quickly and navigate through EPIC software and MyChart with the substantial knowledge of medical terminology and medical insurance plans. Excellent record of productivity and achieving organizational objectives with strong analytical and problem-solving capabilities.
Overview
15
15
years of professional experience
Work History
Front Desk Medical Assistant/OR and PACU Medical Assistant
Lexington Plastic Surgeons of Sugarland
05.2023 - Current
- EMR-NEXTECH
- Responsible for collecting skin lesion specimens and prepping them for pathology
- Responsible for administering Kenalog injections
- Assisting physician with pre-op orders and visits
- Responsible for maintaining patient records and giving pre op instructions
- Monitor patients in the PACU during recovery for surgery
- Preparing patients for Radiation Treatment post-surgery
- Schedule patients for necessary appointments including pre and post op.
Nationally Registered Medical Assistant
Village Medical -MCA
07.2022 - 05.2023
- EMR-ATHENA
- Assists with patient examinations, Prepare/stocks rooms, escorts patients to rooms, obtain vital signs, and prepares the patients for physician’s care
- Assist patients with activating patient portal
- Monitor and work inbox which includes prescription refills, prior authorizations, responding to patient portal/patient cases, advising patient of their lab results within a three-day period
- Float to different providers as needed-Pulmonology, Endocrinology, Dermatology, and Internal Medicine
- Ensure Patients are within quality measures.
Medical Assistant
Bellaire Doctors Clinic
03.2022 - 07.2022
- EMR-eCLINICALWORKS
- Assists with patient examinations, Prepares/stocks rooms and escorts patients to rooms, obtain vital signs and prepares the patients for physician’s care
- Collect laboratory specimens and performs laboratory testing, Process all required paperwork.
Ambulatory Service Rep II
Texas Children’s Hospital
08.2015 - 11.2019
- EMR-EPIC
- Responsible for patient check-in processes upon arrival, verifying and updating insurance information, collecting co-pays and payments, and displaying positive patient advocacy during the visit
- Handle inbound calls for follow-up appointments, new patient appointments, consultations, and reschedules
- All check-out procedures, including additional scheduling needs according to the notes of the physician, Taking payment and inputting imaging labs into the EPIC software
- Also, responsible for acting as the physician’s administrative assistant when the schedule needs to be changed or clinical needs to be canceled and rescheduling patients according to their needs as well as the needs of the physician.
Medical Scheduling Specialist II
Baylor College of Medicine
07.2012 - 08.2015
- EMR-EPIC
- Coordinate and perform the scheduling of patients, Answer and handle incoming calls, and coordinate the referral process, verify insurance and complete any missing registration information, & solve overbooking issues
- Transmit accurate claims for multiple departments and assist patients with MyChart
- Requested and sent referrals using EPIC software
- Inhabiting excellent customer care skills, cohesive scheduling abilities, and experience in the medical field to ensure the success of the facility.
Nurse Assistant/CNA
Oakmont Healthcare Facility of Katy
04.2009 - 04.2012
- While working alongside other physical therapists and technicians, performed various duties ranging from cleaning to helping patients with exercises and activities of daily living.
Education
National Registered Medical Assistant Program -
The College of HealthCare Professions
06.2022
Nursing Assistant Certification (CNA) -
Houston Community College
05.2010
Skills
- BLS Provider
- HIPAA Certified
- CPR Certified
- Strong Knowledge in Spanish
- Fluent in EPIC Software
- Customer Service
- Vital Signs
- Injections
- Medical Terminology
- Data Entry
- Microsoft Office
- Medical Billing
- Multi-Phone Lines
- Case Management
- Filing
- Appointment Scheduling
- Surgery Scheduling
- Bump Scheduling
- Maintain Medical Records
- Extreme Knowledge in Electronic Health Records
- Insurance Verification
- Wound Care
- Suture/Staple Removal
- Bandaging
- Collecting Specimen
References
Available Upon request
Timeline
Front Desk Medical Assistant/OR and PACU Medical Assistant
Lexington Plastic Surgeons of Sugarland
05.2023 - Current
Nationally Registered Medical Assistant
Village Medical -MCA
07.2022 - 05.2023
Medical Assistant
Bellaire Doctors Clinic
03.2022 - 07.2022
Ambulatory Service Rep II
Texas Children’s Hospital
08.2015 - 11.2019
Medical Scheduling Specialist II
Baylor College of Medicine
07.2012 - 08.2015
Nurse Assistant/CNA
Oakmont Healthcare Facility of Katy
04.2009 - 04.2012
National Registered Medical Assistant Program -
The College of HealthCare Professions
Nursing Assistant Certification (CNA) -
Houston Community College
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