Emily Hart
Oak Island,NC
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adapt at supporting medical staff and patients effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Emerge Ortho
02.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Safety Attendant
Novant Health Brunswick Medical Center
09.2024 - 02.2025
- Works under the direction of the Professional Registered Nurse or delegated Licensed Practical Nurse to observe patient behavior and maintain patient safety.
- Competently performs a variety of patient care activities to meet the daily personal needs and comfort of the patient.
- Actively observes the patient at all times and maintains an uninterrupted line of sight with the patient.
- Maintains patient safety at all times.
- Follows suicide precautions and guidelines for patients who are on Suicide Precautions.
Patient Services Coordinator
Novant Health OB/GYN
02.2022 - 09.2024
- Perform day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxes, answering phones and data entry.
- Welcome and greet patients to the department in a helpful and friendly manner; determine the purpose of visit and direct them to the appropriate department.
- Assist in checking in and checking out patients and scheduling for any type of testing or follow ups.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records are up to date.
- Answered multi-line phone systems and directed callers to requested personnel or departments.
- Took messages from patients and collaborated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants; documented and routed medication refill requests to appropriate staff as well as communicating with patients of test results.
- Observed strict HIPAA guidelines at all times according to company policy.
Patient Services Coordinator
Novant Health Oceanside Family Medicine
09.2021 - 02.2022
- Perform day to day administrative functions and general office duties but not limited to word processing, copays, filing, faxes, answering phones and data entry.
- Welcome and greet patients to the department in a helpful and friendly manner; determine the purpose of visit and direct them to the appropriate department.
- Assist in checking in and checking out patients and scheduling for any type of testing or follow ups.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records are up to date.
- Answered multi-line phone systems and directed callers to requested personnel or departments.
- Took messages from patients and collaborated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants; documented and routed medication refill requests to appropriate staff as well as communicating with patients of test results.
- Observed strict HIPAA guidelines at all times according to company policy.
Education
Medical Administration Assistant -
Palmetto School of Career Development
Myrtle Beach, SC05.2021
High School - undefined
Liberty Christian Academy
Fayetteville, NC06.2017
Skills
- BLS Provider
- RQI Entry: Responder
- Vital Signs
- Patient Safety
- Patient Care
- Patient Behavior
- Filing Patient Charts
- Patient Scheduling
- Medical Office Protocol
- Medical Billing & Reimbursement
- Medical Coding Training
- Patient Account Management
- Collections Practices
- Patient Education
- Strong Telephone Etiquette
- Abstracting Medical Records (EHR)
- Medical Law & Ethics
- Insurance Verification
- Medical Terminology
- OSHA & HIPAA Compliance
- Basic Infection Control
- Basic Pharmacology
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Professionalism and Ethics
- Maintaining Confidentiality
- Adaptable
Certification
BLS Training
Timeline
Medical Assistant
Emerge Ortho
02.2025 - Current
Safety Attendant
Novant Health Brunswick Medical Center
09.2024 - 02.2025
Patient Services Coordinator
Novant Health OB/GYN
02.2022 - 09.2024
Patient Services Coordinator
Novant Health Oceanside Family Medicine
09.2021 - 02.2022
High School - undefined
Liberty Christian Academy
Medical Administration Assistant -
Palmetto School of Career Development
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