Summary
Overview
Work History
Education
Skills
Timeline
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Emerick Mathis

Plymouth,MN

Summary

A dedicated and adaptable IT student with hands-on technical experience, strong problem-solving skills, and a background in customer service. Adept at troubleshooting, software installation, and ensuring smooth IT operations. Proven ability to work independently and in team settings while maintaining strong relationships with colleagues and management and seeking an entry-level tech support role to apply my technical knowledge and customer service expertise.

Overview

5
5
years of professional experience

Work History

Intern

Mobile Air & Power Rentals
06.2023 - 09.2024
  • Operated independently to ensure safe and efficient work environments.
  • Maintained strong relationships with management and team members.
  • Took on responsibilities that required leadership and reliability.

Customer Service Representative

Holiday Station Stores
03.2021 - 03.2023
  • Developed strong communication and interpersonal skills in a fast-paced environment.
  • Built teamwork experience while assisting customers and colleagues.
  • Handled multiple tasks efficiently under time constraints.

Customer Service Associate

Davanni’s Pizza
01.2020 - 02.2021
  • Managed tasks with a diverse customer base, developing patience and adaptability.
  • Learned to manage high-pressure situations while ensuring quality service.
  • Strengthened teamwork and problem-solving skills in a dynamic environment.

IT Support Assistant

Totino Grace High School
08.2019 - 09.2019
  • Installed software and ensured email functionality on school computers.
  • Provided basic technical support to students and staff.
  • Developed problem-solving and troubleshooting skills.

Education

Bachelor of Science - Cyber Security

Western Governors University
Salt Lake City, UT
03-2027

Skills

  • IT Support & Troubleshooting
  • Software Installation & Email Configuration
  • Java & Python Programming
  • Networking Fundamentals (TCP/IP, DNS, DHCP)
  • Hardware & Software Maintenance
  • Customer Service & Communication
  • Team Collaboration & Leadership
  • Fast-Paced Problem Solving

Timeline

Intern

Mobile Air & Power Rentals
06.2023 - 09.2024

Customer Service Representative

Holiday Station Stores
03.2021 - 03.2023

Customer Service Associate

Davanni’s Pizza
01.2020 - 02.2021

IT Support Assistant

Totino Grace High School
08.2019 - 09.2019

Bachelor of Science - Cyber Security

Western Governors University

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Emerick Mathis