Franklin Murphy
Gibsonton
Summary
Motivated and Detail-Oriented IT Specialist Strong foundation in IT support, system diagnostics, and cybersecurity principles. Demonstrated leadership and project management as Director of a charitable organization, with proven communication and organizational strengths. Committed to continuous learning and currently pursuing a Bachelor's degree in Technology Development and Management at St. Petersburg College (SPC).
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Intern
Tampa Family Health Centers
Tampa
03.2026 - Current
- Provisioned and configured lab workstations for faculty, ensuring systems met operational requirements for seamless deployment.
- Provided end-user technical support, assisting with troubleshooting hardware and software issues
- Performed hardware diagnostics and escalated unresolved technical issues to appropriate support channels, facilitating timely resolution.
- Maintained accurate records of help desk requests in ticketing system and assisted users in navigating Epic system for enhanced user experience.
Director
CCS Plan Legacy Institute
01.2024 - Current
- Oversaw daily operations, ensuring efficiency and productivity.
- Represented organization at industry events, networking with potential partners and clients.
- Communication & Public Speaking
- Leadership & Team management
Assistant Lab Technician
Hillsborough Community College
Brandon
08.2023 - 03.2025
- Sanitized lab supplies to avoid cross-contamination.
- Maintained equipment records and daily work logs.
- Prepared and set up necessary lab equipment for experiments.
- Operated various types of laboratory instruments, such as microscopes and spectrophotometers.
Education
Bachelor of Science (B.S.) - Technology Development and Management
St. Petersburg College
St.Pete01-2027
Associate in Science (A.S.) - Digital Forensics
Hillsborough Community College
Tampa05-2025
Skills
- Help Desk Support Technician
- IT Support & Troubleshooting
- Leadership & Team Management
- Microsoft Office Suite
- Linux
- Windows
- MacOS
- Hardware Installation
- Mobile device Support
- Customer Service & Communication
- PC Building
- Wireshark
Certification
- CompTIA A+
- CompTIA Networking+
- CompTIA Security+
- CompTIA CIOS
- CompTIA CSIS
- AZ-900
Timeline
IT Intern
Tampa Family Health Centers
03.2026 - Current
Director
CCS Plan Legacy Institute
01.2024 - Current
Assistant Lab Technician
Hillsborough Community College
08.2023 - 03.2025
Bachelor of Science (B.S.) - Technology Development and Management
St. Petersburg College
Associate in Science (A.S.) - Digital Forensics
Hillsborough Community College