MARYAM ZAHRA

Collaborate with IT support team to provide technical assistance, maintain documentation, and optimize ticketing system processes.

- Participated in technical support operations university-wide

- Executed university technology solutions

- Implemented network security protocols

• Led enterprise IT operations and system support
• Managed technology deployment and user onboarding
• Administered network infrastructure and assets.
• Researched and identified solutions to technical problems.
• Used ticketing systems to manage and process support actions and requests.
• Tested new software and hardware prior to deployment.
• Generated reports to track performance and analyze trends.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

• Handled banking systems administration and compliance
• Managed enterprise user access and security protocols
• Led technical support and system optimization.
• Devised and implemented processes and procedures to streamline operations.
• Conducted regular reviews of operations and identified areas for improvement.

• Participated in enterprise help desk operations and technical support
• Managed workstation configurations and software deployment
• Administered system documentation and performance reporting.
• Gained extensive knowledge in data entry, analysis and reporting.