Lucas Sotelo
Sterling,IL
Summary
Dedicated and detail-oriented Business Information Systems major pursuing a Bachelor’s degree at Illinois State University. Experienced in IT support through a recent internship, with a strong foundation in customer service, endpoint management, and Office 365. Competent at troubleshooting, preventative maintenance, and identity and access management. Eager to leverage technical skills and academic knowledge to contribute to the efficient operation and support of campus IT systems. Committed to continuous learning and professional development in the field of information systems.
Overview
4
4
years of professional experience
Work History
IT Intern
Halo Branded Solutions
2024.05 - 2024.08
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
- Assisted in development of user manuals and training materials, improving user understanding and adoption of new software tools.
- Documented IT procedures and best practices, creating valuable knowledge base for current and future team members.
Owner
Sole Statement, LLC
2022.11 - 2024.05
- Worked with SBDC to create a business plan and completed all Legal, Financial and Incorporation documents.
- Launched and continue to maintain multiple remote AWS servers.
- Led a team of sneaker enthusiasts to coordinate botting efforts for high-demand releases.
- Managed bot configurations, monitored performance, and adjusted strategies to adapt to changing release conditions.
- Adhered to ethical guidelines and legal regulations governing online commerce and bot usage.
- Maintained integrity and transparency in sneaker botting activities.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Co-Ed Soccer Coach
Sterling Public Schools/Challand Middle School
2022.08 - 2023.10
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
- Engaged parents, players and staff to maintain open, constructive communications.
- Coordinated game and practice schedules within rigid training timeframes.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
Waiter/Runner/Delivery Driver
Candlelight Inn
2020.08 - 2023.06
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Bachelor of Science - Business Information Systems
Illinois State University
Normal, IL05.2025
Associate of Arts - Business Administration
Sauk Valley Community College
Dixon, IL12.2022
High School Diploma -
Sterling High School
Sterling IL05.2020
Skills
Technical Skills
- 1. Customer Service Fundamentals: Experience in providing technical support and resolving customer issues.
- 2. Service Desk Operations* Knowledge of service desk procedures and ticketing systems.
- 3. Break/Fix Troubleshooting: Ability to diagnose and repair hardware and software issues.
- 4. Office 365: Experience with Office 365 applications and administration.
Soft Skills
- 1. Communication: Strong verbal and written communication skills for interacting with team members and clients.
- 2. Problem-Solving: Ability to analyze issues and develop effective solutions.
- 3. Team Collaboration: Experience working in a team environment and collaborating on projects.
- 4. Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.
Technical Proficiency
- 1. Endpoint Management: Proficiency in managing and securing endpoints (computers, mobile devices, etc.).
- 2. Identity and Access Management: Knowledge of managing user identities and access permissions.
- 3. Preventative Maintenance: Skills in performing routine maintenance to prevent system failures.
Timeline
IT Intern
Halo Branded Solutions
2024.05 - 2024.08
Owner
Sole Statement, LLC
2022.11 - 2024.05
Co-Ed Soccer Coach
Sterling Public Schools/Challand Middle School
2022.08 - 2023.10
Waiter/Runner/Delivery Driver
Candlelight Inn
2020.08 - 2023.06
Bachelor of Science - Business Information Systems
Illinois State University
Associate of Arts - Business Administration
Sauk Valley Community College
High School Diploma -
Sterling High School
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