Emerson Brandenburg
Colorado Springs,CO
Summary
Adaptable professional with strong communication skills and a track record of creating positive work environments. Experienced in managing customer complaints and implementing effective solutions. Proficient in training new hires to promote a friendly and efficient workplace. Dedicated to continuous learning and improvement across all work aspects.
Overview
4
4
years of professional experience
Work History
Togo Manager/Catering Associate
Texas Roadhouse
Colorado Springs, Colorado
10.2024 - Current
- Trained staff on menu knowledge and customer service standards.
- Communicated with team goals and new procedures.
- Resolved customer complaints to enhance dining experiences.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each.
- Communicating with senior managers to resolve issues and optimize efficiency.
- Created weekly reports for senior management summarizing operational performance metrics.
- Always providing a good attitude to uplift customer and colleague spirit.
- Executed customer checkouts using various payment methods to ensure smooth transactions.
Bartender/Hostess/Busser
Musashi Japanese Restaurant
Colorado Springs, Colorado
10.2021 - 06.2024
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Greeted and seated guests quickly upon arrival at the restaurant.
- Maintained cleanliness and organization of the bar area at all times.
- Answered phone inquiries regarding menu items and dining availability.
- Trained new employees on restaurant standards and procedures.
- Maintained cleanliness of restaurant by maintaining bathroom and pre-bussing tables.
- Coordinated with kitchen staff to ensure proper wait times.
- Handled cash transactions and processed payments accurately at the bar register.
Education
Dental Assistant Certification - Dental
Colorado Dental Assisting School
Colorado Springs, CO03-2026
High School Diploma -
Colorado Online Virtual Academy
Colorado Springs, CO05-2024
Some College (No Degree) - Veterinary Technology
Pikes Peak Community College
Colorado Springs, COSkills
- Customer service skills
- Staff training
- Team collaboration
- Conflict resolution
- Oral communication
- Proactive learner
Affiliations
Volunteer at the Humane Society of Colorado Springs (August 2024-December 2024)
Timeline
Togo Manager/Catering Associate
Texas Roadhouse
10.2024 - Current
Bartender/Hostess/Busser
Musashi Japanese Restaurant
10.2021 - 06.2024
Dental Assistant Certification - Dental
Colorado Dental Assisting School
High School Diploma -
Colorado Online Virtual Academy
Some College (No Degree) - Veterinary Technology
Pikes Peak Community College