EMERSON F RODRIGUEZ MOLINA

Dynamic Customer Service Specialist with proven success in enhancing customer satisfaction through effective bilingual communication and problem-solving skills. At CVS Pharmacy, leveraged expertise to improve service efficiency, resulting in increased customer loyalty. Experience at Taqueria La Bendicion De Dios and CSC strengthened abilities to perform under pressure while ensuring teamwork and optimal service delivery. Career goals include further developing customer engagement strategies in a fast-paced environment.

• English, Bilingual or Proficient (C2)
• Spanish, Bilingual or Proficient (C2)

Provided targeted customer support via live chat., Studied customer interactions and collected feedback to identify potential service improvements., Security training for potential conflicts in workplace., Massive experience in customer service and support., Not socially timid, outgoing and attentive., Great experience at crowded venues, examples are: Sofi Stadium, Kia Forum, BMO Stadium, Hollywood Bowl, Rose Bowl, Dodgers Stadium, UCLA's Football Game, USC Football Games, Memorial Coliseum at USC., Fast action in case of an emergency., Fast learning experience., Worked in many different environments., Performs well under pressure., Took leadership in many cases due to emergencies or occasions., Study how to deal with hard customers., Took the role of 'supervisor' as needed due to emergencies or low staff., Experience cooking different types of meat., Great experience with customers., Great experience with difficult customers., Experience at serving food to customers with cordial., Performs well with long shifts and numerous customers., Effective feedback from upper employers and customers., Worked for more than a year., Played with the LAUSD ALL CITY Honor Band at different events such as: Disneyland Winter Parade, Rose Parade, Martin Luther King Parade, Band Fest., Played and opened the 2023 Jazz Festival in the Hollywood Bowl with the LAUSD ALL CITY Big Jazz combo in unison with the Herbie Hancock Institute of Jazz., Played in High School Orchestra for 4 years., Graduated Cum Laude in High School.