Emerson Guillermo Gutiérrez Godoy
West Valley City,UT
Summary
Dynamic IT professional with extensive experience at Mercebar C.A., excelling in project coordination and technological infrastructure management. Proven ability in strategic planning and problem-solving, enhancing workflow efficiency and communication across departments. Proficient in network protocols and IT project execution, consistently delivering results under pressure while maintaining exceptional customer service.
Overview
23
23
years of professional experience
Work History
Systems Coordinator
Mercebar C.A.
Caracas-Venezuela, Capital District
01.2020 - 01.2023
- Coordinated project schedules and timelines to ensure timely task completion.
- Organized team meetings and maintained detailed meeting notes for reference.
- Assisted in preparing reports and presentations for internal stakeholders.
- Managed communication between departments to facilitate smooth operations.
- Supported the implementation of new processes to enhance workflow efficiency.
- Monitored project progress and flagged potential issues to management promptly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Monitored project progress and provided updates to stakeholders.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Support and automation technician
National Institute of Canalizations
Caracas-Venezuela, Capital District
01.2014 - 01.2020
- Assisted users with hardware and software issues effectively.
- Provided technical support for communication systems and equipment.
- Diagnosed and resolved network connectivity problems swiftly.
- Maintained inventory of IT supplies and equipment regularly.
- Collaborated with team members to troubleshoot technical challenges collectively.
- Assisted in the development and implementation of new processes related to IT support activities.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Educated customers about available products and services that may enhance their computing experience.
Electronic Technician
Sovica Electronics. C.A.
01.2000 - 01.2008
- Assembled electronic components using precision tools and equipment.
- Conducted routine maintenance on electronic devices to ensure optimal performance.
- Diagnosed faults in circuitry and repaired systems as needed.
- Interpreted technical diagrams and schematics for assembly processes.
- Tested completed units for functionality using specialized testing equipment.
- Maintained a clean and organized workspace to enhance safety standards.
- Documented repair processes and service records for quality control purposes.
- Replaced defective parts using soldering techniques as required.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
Education
Bachelor of Science -
Cumanagoto High School
Caracas-VenezuelaHigher University Technician - Computing
University Institute of New Professions
Caracas-VenezuelaMicro Repair Technician -
American Academy
Caracas-VenezuelaNetwork Installation Specialist -
Keys Technical Training Institute
Caracas-VenezuelaSkills
- Technological infrastructure
- Network protocols
- IPv4
- IPv6
- DHCP
- DNS
- TCP/IP
- SQL Server
- MySQL
- Data management
- Remote management of technological equipment
- VPN
- Technological inventory
- Purchasing equipment
- Network and Virtualization Server Administration
- VMWare
- Hyper-V
- Server administrator, Software and Hardware
- Corrective maintenance
- Preventive maintenance
- IT projects
- Retail
- Restaurant management
- Strategic planning
- Decision making
- Problem solving
- Working under pressure
- Customer service skills
- Business understanding
- Staying updated on technological advancements
Ci
15.940.811
Languages
Spanish
Professional
English
Limited
Timeline
Systems Coordinator
Mercebar C.A.
01.2020 - 01.2023
Support and automation technician
National Institute of Canalizations
01.2014 - 01.2020
Electronic Technician
Sovica Electronics. C.A.
01.2000 - 01.2008
Bachelor of Science -
Cumanagoto High School
Higher University Technician - Computing
University Institute of New Professions
Micro Repair Technician -
American Academy
Network Installation Specialist -
Keys Technical Training Institute
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