Emerson Jeffrey

Handled phone inquiries, addressing customer concerns promptly.

• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
• Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
• Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
• Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
• Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
• Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
• Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
• Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
• Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
• Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
• Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
• Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

• Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
• Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
• Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
• Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
• Collaborated with team members to complete large-scale detailing projects within specified deadlines.
• Adhered to safety protocols during all detailing activities, minimizing accidents and injuries in the workplace.
• Achieved timely completion of assigned tasks by efficiently managing time and resources.
• Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.

• Streamlined operations by identifying areas for improvement within the grinding process, making necessary adjustments as needed.
• Completed deburring, buffing and polishing materials according to strict tolerances.
• Enhanced safety in the workplace by following established guidelines and procedures for grinder operation.
• Supported quality control efforts by performing routine inspections on finished products and adjusting work accordingly to adhere to strict tolerances.
• Moved finished work to correct staging area for disposition.
• Adhered to standard safety and compliance requirements, decreasing accidents and mishaps.
• Enhanced productivity through effective communication with supervisors regarding machine performance and potential issues.
• Upheld company standards for cleanliness in the workspace, contributing to an organized and efficient environment conducive to productivity.
• Displayed strong problem-solving abilities when faced with challenging projects or unexpected obstacles during the grinding process.
• Assessed finished pieces for compliance with standards and removed defective items.
• Collaborated with team members to optimize workflow processes and meet production deadlines.

• Reduced wait times for guests by efficiently assembling meal components in a timely manner.
• Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
• Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
• Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
• Assisted in training new line servers, contributing to a cohesive team environment.

Handled phone inquiries, addressing customer concerns promptly.