Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Emerson Kopcha

Honolulu,HI

Summary

I was born and raised in Colorado and I just moved to Hawaii from Denver in order to pursue my degree in Japanese Language and Communications at the University of Hawaii at Manoa.

I have over 5+ years working in customer service with previous experience in banking, retail, and food service. I am eager to expand my skillset and looking to leverage my knowledge and experience moving forward in my professional career.

I look forward to meeting you and I can't wait to learn more about the island and the Aloha Spirit of Hawaii!

Overview

6
years of professional experience

Work History

Bank Of Colorado

Teller and New Account Representative
01.2021 - 04.2023

Job overview

  • Processed client payments and updated accounts
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
  • Analyzed accounts for delinquencies and other ongoing issues
  • Was a coaching advisor for internal refferal program where employees were trained how to offer customers additional products or services in order to further build our bank's relationship with them

Red Robin

Server and Hostess
09.2019 - 09.2020

Job overview

  • Greet and seat guests while keeping table rotation in mind
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensured food was prepared and taken out to tables in a timely manner
  • Worked with POS system to place orders, manage bills and handle complimentary items

Vans

Seasonal Sales Associate
05.2019 - 09.2019

Job overview

  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Assisted in the organization of both the backroom, and the front of house displays.

Ulta

Beauty / Beauty Advisor and Stock Associate
11.2018 - 05.2019

Job overview

  • Processed payments, entering sales in register for prompt customer service
  • Unload, stock, and organize inbound store merchandise and followed planograms to display new products
  • Collaborate with small teams in brand specific events to increase sales

Bank of Colorado

Teller
08.2017 - 08.2018

Job overview

  • Handling customer transactions such as withdrawals, deposits, money orders, cashier's checks, transfers, wires, etc.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates

Education

University of Hawaii At Manoa
Honolulu, HI

Bachelor's Degree from Communications & Japanese Language
05.2025

University Overview

University of Colorado Denver
Denver, CO

Bachelor’s Degree from Communications & Film And Television Production

University Overview

GPA: 3.75

Windsor High School

2018

University Overview

GPA: 3.9

Skills

  • Sales and Marketing Experience
  • Customer Service Skills
  • Event Promotion
  • Account Management
  • Proficient in MS Office Programs and various POS Systems
  • Organizational Skills
  • Problem Resolution
  • Regulatory Compliance
  • Analytical and Critical Thinking
  • Customer Advising and Referral

Timeline

Teller and New Account Representative
Bank Of Colorado
01.2021 - 04.2023
Server and Hostess
Red Robin
09.2019 - 09.2020
Seasonal Sales Associate
Vans
05.2019 - 09.2019
Beauty / Beauty Advisor and Stock Associate
Ulta
11.2018 - 05.2019
Teller
Bank of Colorado
08.2017 - 08.2018
University of Hawaii At Manoa
Bachelor's Degree from Communications & Japanese Language
University of Colorado Denver
Bachelor’s Degree from Communications & Film And Television Production
Windsor High School

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Emerson Kopcha