Emerson Lantz
Oxford,MI
Summary
I am a current Master's student with foundational knowledge in Communication and hands-on experience gained through academic projects and teaching experience. I demonstrate strong interpersonal communication, problem-solving, and organizational skills. I am eager to continue building meaningful experiences that will promote my professional success.
Overview
5
5
years of professional experience
Work History
Graduate Teaching Assistant
Central Michigan Universiy
08.2024 - Current
- Mentored students through office hours and one-on-one communication.
- Documented attendance and completed assignments to maintain full class and student records.
- Checked assignments, proctored tests, and provided grades according to university standards.
- Devised and implemented strategies for engaging students in class discussions.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Curated and facilitated independent lectures.
Barista
Ponder Coffee Company
08.2023 - 09.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Worked at all 4 locations making me a well-rounded employee.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Lead Barista
White Pine Coffee Roasters
05.2024 - 08.2024
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Crew Leader
Tropical Smoothie Cafe
11.2019 - 08.2023
- Responsible for the store and my coworkers when a manager was absent.
- Responsibilities included taking and fulfilling orders in-store and through the drive-thru, prepping ingredients, cleaning and closing the store.
- Gained leadership experience by being a role model for the other employees
- Trained many others on how to be a successful employee
- Established positive relationships with customers and colleagues through high standards of customer service.
Student Research Assistant
Central Michigan University
01.2023 - 04.2023
- Curated transcripts of prior recordings of physical therapy students
- Coded these transcripts to determine how these students communicated professionalism in the given setting
- Coded Wireless Emergency Alerts message responses
- Tested our team's Interrater Reliability Score
Education
Master of Arts - Communication
Central Michigan University
Mount Pleasant, MI05-2026
Bachelor of Arts - Communication, Marketing
Central Michigan University
Mount Pleasant, MI05.2024
Skills
- Leadership strength
- Lesson Implementation
- Teach courses
- Research assistance
- Oral communication
- Professionalism
- Organization
- Documentation skills
- Research and analysis
- Interpersonal communication
- Written communication
- Lead discussions
Accomplishments
Continued work on the "Gamified Professionalism" research project with the lead professor during an independent study, which led us to the Central States Communication Association conference to present our findings.
Our paper is being submitted to the regional journal "Communication Studies." If approved, I will become a co-author of a communication research article.
Honors
- Dean's List: May 2024, May 2023, May 2022, May 2021, December 2020
- President's List: December 2023, December 2022
Affiliations
- Alpha Gamma Delta
- Humane Animal Treatment Society
Timeline
Graduate Teaching Assistant
Central Michigan Universiy
08.2024 - Current
Lead Barista
White Pine Coffee Roasters
05.2024 - 08.2024
Barista
Ponder Coffee Company
08.2023 - 09.2024
Student Research Assistant
Central Michigan University
01.2023 - 04.2023
Crew Leader
Tropical Smoothie Cafe
11.2019 - 08.2023
Master of Arts - Communication
Central Michigan University
Bachelor of Arts - Communication, Marketing
Central Michigan University
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