Emerson Mercer
Sacramento,CA
Summary
Energetic and experienced professional with a solid background in hospitality, entertainment, and team leadership. Over the past years, I've worked closely with nightclub operations, performance coordination, and customer service, developing a sharp sense of organization, people management, and client satisfaction. I bring multicultural experience from Brazil, Chile, Argentina, and the U.S., which helps me understand different audiences and create environments where both teams and guests thrive. Passionate about excellence, teamwork, and delivering memorable experiences.
Overview
18
18
years of professional experience
Work History
Independent Professional
Dancer
08.2019 - Current
- Choreographed solo, duo and group performances for contemporary dance company.
- Incorporated variety of movement styles into percussive dance routines for stage performance.
- Choreographed solo and group tap performance for clubs and big events.
- Toured independently in California, shows in LA, San Diego, Chicago and Miami
Retail Associate
Exchange Armani
03.2021 - 06.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Marketing Coordinator
Omega Simulation Inc.
02.2019 - 07.2019
- Informed students and staff regarding campus organizations, events and available department opportunities.
- Planned numerous events catering to coordinators, and about 200 students.
- Delegated activity tasks to staff members, collaborative partners and volunteers.
Travel Agent
Plantel Travel Agency & Tourism
01.2015 - 06.2018
- Travel agent. Sales and consultancy for customers with high financial standards.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Researched and evaluated destination options, ensuring alignment with customer expectations.
- Coordinated with hotels, airlines, and tour operators to secure bookings and negotiate rates.
Sales Associate
Real Estate Consulting
01.2012 - 01.2013
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Lopes Real Estate Consulting
Sales Manager's Assistant
Carmim
11.2010 - 09.2011
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Administrative Assistant Manager
One Up Fashion Industry
04.2008 - 03.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Sacramento City College
Sacramento, CA06.2027
Bachelor of Accounting - Accounting And Finance
University Ninth of July
São Paulo, Brazil01-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Organizational skills
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Associate
Exchange Armani
03.2021 - 06.2021
Independent Professional
Dancer
08.2019 - Current
Marketing Coordinator
Omega Simulation Inc.
02.2019 - 07.2019
Travel Agent
Plantel Travel Agency & Tourism
01.2015 - 06.2018
Sales Associate
Real Estate Consulting
01.2012 - 01.2013
Sales Manager's Assistant
Carmim
11.2010 - 09.2011
Administrative Assistant Manager
One Up Fashion Industry
04.2008 - 03.2009
Sacramento City College
Bachelor of Accounting - Accounting And Finance
University Ninth of July