Hi, I’m
Emerson Nakovich
Wilmington,CA
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
4
years of professional experience
Work History
NoneWilmington, NC
Babysitter
01.2022 - Current
Job overview
- Supervised children during daily activities, ensuring safety and well-being.
- Communicated effectively with parents regarding children's progress and needs.
- Maintained a clean and safe environment, adhering to hygiene standards.
- Provided emotional support, promoting confidence and resilience in children's development.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals..
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
Tarantelli's RistoranteWilmington, NC
Host
11.2024 - 06.2025
Job overview
- Greeted and seated guests in a timely manner, enhancing overall dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with menu presentations, providing information on daily specials and promotions.
- Maintained cleanliness and organization of host area for optimal first impressions.
- Handled guest inquiries and concerns with professionalism, fostering positive relationships.
- Supported team members during busy shifts, promoting a cooperative work environment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
BrasserieWilmington, NC
Busser/Food Runner
05.2023 - 08.2024
Job overview
- Assisted servers by promptly clearing and resetting tables for efficient dining experiences.
- Maintained cleanliness of dining areas, ensuring adherence to hygiene standards.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Adapted quickly to changing priorities in a fast-paced restaurant environment.
- Trained new bussers on best practices for table turnover and customer service standards.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered food orders promptly and accurately to enhance guest satisfaction.
- Assisted kitchen staff by communicating order status and special requests efficiently.
- Collaborated with servers to optimize workflow during peak hours, improving service speed.
- Received customer feedback to identify areas for service improvement and enhance dining experience.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
University of North Carolina At WilmingtonWilmington, NC
from Entrepreneurship And Business
05-2029
University Overview
- presidential scholar Scholarship Recipient, I received this from highpoint university but transferred to UNCW
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Following directions
- Dependability
- Attention to detail
- Conflict resolution
- Customer service
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
Timeline
Host
Tarantelli's Ristorante
11.2024 - 06.2025
Busser/Food Runner
Brasserie
05.2023 - 08.2024
Babysitter
None
01.2022 - Current
University of North Carolina At Wilmington
from Entrepreneurship And Business