Emerson nealley
Upton,Massachusetts
Summary
Detail-oriented professional with an astounding history in managing front desk operations and ensuring customer satisfaction. Skilled in appointment scheduling and maintaining accurate records; ready to leverage expertise to improve operational efficiency and client relations.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Walpole Country Club
Walpole, MA
03.2026 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for all members and guests.
- Trained new servers on menu items, drink preparation, and company policies to enhance team performance.
Spa Receptionist
Release Well Being Center
Westborough, MA
04.2024 - 09.2024
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Assisted in maintaining a clean, welcoming environment that reflects spa's brand standards.
- Assisted in maintaining a clean, welcoming environment that reflects the spa's brand standards.
Assistant Cafe Manager
Muffin House Cafe
Westwood, MA
07.2022 - 01.2024
- Supervised daily cafe operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new staff members in operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
Hair Salon Receptionist
Salon Richard Anthony
Upton, MA
02.2021 - 10.2021
- Scheduled appointments efficiently using salon management software to optimize staff availability.
- Greeted clients warmly, creating a welcoming atmosphere for salon visitors.
- Managed incoming calls and inquiries, providing information about services and promotions.
- Processed payments accurately, ensuring smooth transactions at front desk operations.
Education
High School Diploma -
Nipmuc Regional High School
Upton, MA05-2022
Aesthetician License - Aesthetics
Tri County Regional Vocational High School
Franklin, MA05-2025
Real Estate Salesperson - Real Estate
American Real Estate Academy
Weston, MA01-2025
Skills
- Appointment scheduling
- Strong organization
- Customer service focus
- Fast learner
- Aesthetics
- Client relations
Timeline
Server/Bartender
Walpole Country Club
03.2026 - Current
Spa Receptionist
Release Well Being Center
04.2024 - 09.2024
Assistant Cafe Manager
Muffin House Cafe
07.2022 - 01.2024
Hair Salon Receptionist
Salon Richard Anthony
02.2021 - 10.2021
Aesthetician License - Aesthetics
Tri County Regional Vocational High School
High School Diploma -
Nipmuc Regional High School
Real Estate Salesperson - Real Estate
American Real Estate Academy