Amanda Smith
Indianapolis,IN
Summary
Results-driven professional with extensive experience in customer service and healthcare management. Proven track record in appointment coordination and patient support. Committed to leveraging expertise to improve operational efficiency and boost patient satisfaction.
Overview
20
20
years of professional experience
Work History
Server/Bartender
Mikies Pub
Indianapolis, Indiana
08.2015 - Current
- Delivered exceptional customer service, enhancing overall dining experience for guests.
- Greeted customers, answered questions, and recommended specials, boosting sales and enhancing guest engagement.
- Addressed guest inquiries and concerns promptly, ensuring high satisfaction levels.
- Processed orders using point-of-sale system, ensuring accurate billing and timely service.
- Maintained cleanliness and organization of dining area to ensure guest comfort.
- Collaborated with restaurant staff to streamline operations and improve overall service efficiency.
- Assisted in training new servers on menu details and service standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Housekeeper
Self-employed
Indianapolis, Indiana
07.2017 - 08.2021
- Cleaned and sanitized residential spaces to ensure a healthy environment.
- Developed customized cleaning plans to align services with client preferences and schedules.
- Managed cleaning supplies inventory to ensure timely availability for household needs.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Organized household items to improve accessibility and functionality for clients.
- Communicated effectively with clients to address specific needs and concerns.
- Engaged with clients and guests to provide a welcoming atmosphere.
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
Clinic Manager
Planned Parenthood of Indiana
Indianapolis, Indiana
01.2006 - 03.2008
- Managed daily operations of health clinic to ensure smooth service delivery.
- Coordinated patient flow to improve wait times and elevate patient experience.
- Oversaw staff scheduling to optimize team efficiency and patient care.
- Collaborated with physicians and staff to enhance clinical processes and improve patient outcomes.
- Ensured compliance with health regulations and organizational policies consistently.
- Facilitated communication between staff and administration to streamline processes.
- Implemented policy changes and communicated procedures during staff meetings to ensure compliance.
- Resolved customer complaints by promptly following up on issues and implementing corrective actions.
- Maintained accurate patient records using electronic health record systems securely.
- Monitored inventory levels and organized supplies for efficient clinic operations.
Education
Bachelor of Science - Psychology
Indiana University, Purdue University Indianapolis
Indianapolis, IN09-2015
Skills
- Customer service excellence
- Appointment scheduling
- Appointment coordination
- Schedule management
- Effective communication
- Patient care and support
- Professionalism in healthcare
- EHR management
- Clinical documentation
Affiliations
Child Mentor, John H. Boner Community Center, Feb 2015 - Aug 2016
Timeline
Housekeeper
Self-employed
07.2017 - 08.2021
Server/Bartender
Mikies Pub
08.2015 - Current
Clinic Manager
Planned Parenthood of Indiana
01.2006 - 03.2008
Bachelor of Science - Psychology
Indiana University, Purdue University Indianapolis