Emerson Roberts
Henderson,NV
Summary
Dynamic and dedicated professional with a strong work ethic, experienced at Autonation Buick GMC Henderson as a Service Porter. Proven ability in customer engagement and problem-solving, enhancing satisfaction through efficient service coordination. Skilled in managing inventory and adhering to OSHA requirements, ensuring a safe and organized environment.
Overview
6
6
years of professional experience
Work History
Service Porter
Autonation Buick Gmc Henderson
Henderson, NV
09.2024 - Current
- Assisted customers with vehicle drop-off and pick-up processes.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Managed inventory of service tools and supplies, ensuring availability for technicians.
- Coordinated vehicle movement within the service lot to optimize workflow efficiency.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Trained new porters on safety protocols and operational procedures to ensure compliance.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
Lifeguard
MGM Resorts
Las Vegas, NV
03.2021 - 10.2023
- Monitored pool activities to ensure guest safety and compliance with resort regulations.
- Responded promptly to emergencies, administering first aid and coordinating rescue efforts.
- Conducted regular safety inspections of pool areas and equipment to maintain optimal conditions.
- Educated guests on water safety rules and proper swimming techniques to enhance overall experience.
Cleaner
She’s The Boss Inc.
Las Vegas, NV
02.2020 - 03.2021
- Maintained cleanliness and organization in assigned areas to enhance workplace safety.
- Operated cleaning equipment, ensuring proper use and maintenance for optimal performance.
- Executed detailed cleaning tasks following established protocols and schedules.
- Assisted in inventory management of cleaning supplies, contributing to efficient resource usage.
Education
High School Diploma -
Green Valley High
Henderson, NV05.2023
Skills
- Quick learner/Strong work ethic
- Customer engagement
- Service writer assistance & collaboration
- Deliveries/Running errands
- Customer service
- OSHA requirements
- Heavy lifting
- Power tools/Hand tools
Timeline
Service Porter
Autonation Buick Gmc Henderson
09.2024 - Current
Lifeguard
MGM Resorts
03.2021 - 10.2023
Cleaner
She’s The Boss Inc.
02.2020 - 03.2021
High School Diploma -
Green Valley High