Emersyn LaRousse
Palmer,AK
Summary
Energetic and hardworking student with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Working in food service and retail has taught me excellent customer service, as well as how to adjust myself to work best in whatever situation or environment I may be in.
Overview
5
5
years of professional experience
Work History
Customer Service/ Icecream Scooper
Big Dipper Icecream
05.2023 - Current
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Ensured optimal product quality by consistently checking inventory and removing expired items.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Assisted in training new scoopers, offering guidance on techniques and company policies.
- Aided in inventory management, stocking supplies as needed to maintain sufficient stock levels during shifts.
- Provided exceptional customer service, promptly addressing inquiries and handling complaints professionally.
- Managed cash register duties, accurately handling transactions while maintaining a balanced till at the end of each shift.
- Led shifts as a shift lead and kept everyone on task.
- Learned basic shot pulling and how to make simple coffees.
Ski Coach
Mat Su Ski Club
01.2021 - 02.2024
- Implemented video analysis to provide constructive feedback, enabling skiers to refine technique and enhance performance.
- Mentored junior coaches in effective coaching methodologies, promoting professional growth within the organization.
- Evaluated athlete progress regularly using various assessment tools, identifying areas for improvement and adjusting training plans accordingly.
- Boosted team morale through effective communication, goal-setting, and fostering a supportive team environment.
- introduced many kids to skiing as well as helped them progress to higher levels.
Cashier
Alaska Chicks Company
01.2019 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Mat-su Middle College School
Palmer, AK05.2024
Skills
- Excellent verbal communication and customer service
- Transactions with cash, card, and gift cards
- Ability to multitask
- Quick learner
- Positive and hardworking
- Reliability and punctuality
- Patience and Empathy
Timeline
Customer Service/ Icecream Scooper
Big Dipper Icecream
05.2023 - Current
Ski Coach
Mat Su Ski Club
01.2021 - 02.2024
Cashier
Alaska Chicks Company
01.2019 - 05.2023
High School Diploma -
Mat-su Middle College School
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