Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emery Damron

Port Orange,FL

Summary

Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in any role.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Texas Roadhouse
01.2024 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Licensed Insurance Producer

American Income Life: AO
09.2023 - 12.2023
  • Prepared accurate summaries of policy information for use by underwriting departments.
  • Attended professional development seminars and workshops focused on industry best practices.
  • Assisted customers in completing complex paperwork associated with their policies or claims processes.
  • Developed effective communication skills by efficiently interacting with clients and other insurance producers.
  • Utilized problem-solving abilities to resolve customer inquiries quickly and accurately.
  • Communicated clearly and simply allowing customers with limited knowledge of online meeting platforms to confidently join in and access the platform such as zoom.

Coffee Barista

Mocha Motion Coffee Co.
09.2021 - 08.2023
  • Proficient in operating espresso machines, coffee grinders, blenders, and other coffee-making equipment, consistently producing high-quality beverages.
  • Demonstrated expertise in maintaining cleanliness and hygiene standards, ensuring compliance with food safety regulations.
  • Efficiently managed high-volume drive-through orders, maintaining accuracy and speed.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales and online reviews.
  • Provided excellent customer service by maintaining knowledge of all products and services offered at the coffee stand.
  • Consistently received positive customer feedback.
  • Trained new employees in all positions and job duties.

Museum Docent

Forks Chamber of Commerce
06.2021 - 09.2021
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Developed engaging and informative scripts, and led guided tour members through attractions.
  • Collaborated with other tour guides to provide a comprehensive and enjoyable experience.
  • Established positive relationships with tour members through fun and engaging conversation.

Customer Service Rep.

Forks Chamber of Commerce
04.2021 - 09.2021
  • Exceptional customer service skills, ensuring a positive and welcoming experience for visitors.
  • Ability to multitask and prioritize, while efficiently managing visitor inquiries, phone calls, and administrative tasks simultaneously.
  • Provided information on various sites throughout the area, relaying little-known stories to provide interest.
  • Built personal relationships with guests to promote positive experiences.
  • Learned communicated extensive knowledge of Forks, the Olympic Peninsula and surrounding areas, providing accurate and helpful information to visitors.

Education

Associates of Art -

Peninsula College
Port Angeles, WA
06.2023

High School Diploma -

Forks High School
Forks, WA
06.2023

Skills

  • Customer support
  • Cross-Skill Trainer of New Employees
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Interactive communication skills
  • Cleanliness maintenance
  • Detail-oriented
  • Guest engagement
  • Successful in teamwork

Certification

  • Life and Disability Insurance Producer
  • Food Handlers Permit

Timeline

Hostess

Texas Roadhouse
01.2024 - 08.2024

Licensed Insurance Producer

American Income Life: AO
09.2023 - 12.2023

Coffee Barista

Mocha Motion Coffee Co.
09.2021 - 08.2023

Museum Docent

Forks Chamber of Commerce
06.2021 - 09.2021

Customer Service Rep.

Forks Chamber of Commerce
04.2021 - 09.2021

Associates of Art -

Peninsula College

High School Diploma -

Forks High School

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