Keri-ann Simon
FC Associate
Newark,New Jersey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Hostess
Cheesecake Factory Inc
06.2022 - 09.2022
- As a hostess I greet guests with courtesy and quickly find a table to seat them, accurately give them a quote for the wait time, manage their reservations, engaging in conversation, making the guests feel welcome and invited.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
Front of House Team Member
Citizens By SBE
09.2021 - 05.2022
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Applied Arts - International Business
Antigua State College
Antigua And Barbuda04.2019
Skills
- Customer Relations
- Product Promotion
- Scheduling
- Conflict Resolution
- Customer Service
- Team Collaboration
- POS Operation
- Customer Support
- Retail Marketing
Timeline
Hostess
Cheesecake Factory Inc
06.2022 - 09.2022
Front of House Team Member
Citizens By SBE
09.2021 - 05.2022
Associate of Applied Arts - International Business
Antigua State College
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