Breanna Phillips
Pasco,WA
Summary
Dynamic and adaptable professional with a proven track record at IHOP, excelling in customer service and effective multitasking. Demonstrated ability to enhance guest relations through warm interactions and a commitment to excellence. Skilled in both team collaboration and independent problem-solving, ensuring high levels of customer satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hostess
IHOP
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Took initial drink orders and relayed information to wait or bar staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Dog/House Sitter
Self
06.2019 - Current
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Maintained lawn and outdoor property for house to appear “lived-in.”
- Prevented potential security issues by conducting regular perimeter checks and promptly reporting any concerns to homeowners.
Education
General -
Chiawana High School
Pasco, WA06.2019
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Cleanliness Maintenance
- Safe Food Handling
- Food Running
- Guest Relations
- Food safety understanding
- Server Support
- Beverage Preparation
- Hospitality and accommodation
- Calm Demeanor
- Positive and professional
- Multitasking
- Warm and Friendly
- Flexible and Adaptable
- Team Player
- Reliable and Trustworthy
- Active Listening and Communication
- Teamwork and Collaboration
- Time Management
- Customer Relations
- Organizational Skills
Certification
Food Handlers
MAST Certification
Timeline
Dog/House Sitter
Self
06.2019 - Current
Hostess
IHOP
General -
Chiawana High School
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