Emery McDaniel
Retail Management
Los Lunas,NM
Summary
Dynamic retail professional with extensive experience at Walgreens, recognized for excellence in staff development and driving sales growth. Proven track record in optimizing inventory management and enhancing customer satisfaction, complemented by successful implementation of effective training programs. Expertise in compliance and cost control fosters a collaborative team environment that drives operational excellence and significantly boosts revenue. Committed to leveraging skills to contribute to organizational success and elevate the customer experience.
Overview
36
36
years of professional experience
1
1
Certification
Work History
SFL - Assistant Manager
Walgreens
Albuquerque, NM
12.2021 - 01.2026
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage in my assigned department to ensure accurate inventory levels were correct to enhance customer experience and minimize out-of-stocks while maximizing sales.
- Engaged with customers to gather feedback, using insights to improve customer service and product offerings while enhancing satisfaction and loyalty through effective communication skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment promoting employee retention.
- Opened and closed the store and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Dollar General
Bosque Farms, NM
03.2021 - 12.2021
- Supervised daily operations to ensure efficient store performance and compliance with company policies.
- Trained new employees on sales techniques, customer service standards, and operational procedures.
- Implemented inventory management practices to optimize stock levels and minimize shrinkage.
- Assisted in developing promotional displays that enhanced product visibility and drove sales.
- Oversaw daily operations to maintain store cleanliness and organization.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- When I started with Dollar General, I held a Field Specialist position where the DM would assign me to various stores to prep them for their inventory audits.
- The DM held me as a floater to cover stores when their manager would be on vacation. The DM later assigned me to a store to manage it until a manager could be found and trained to take over the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Bonused Assistant Manager
Circle K
Belen, NM
05.2019 - 03.2021
- Supervised daily operations to ensure team adherence to company policies and procedures.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Analyzed sales data to identify trends, driving promotional strategies and increasing revenue.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Completed regular cigarette and lottery inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data in the food service program to identify trends and adjust inventory orders accordingly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Opened and closed my location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Walmart
Los Lunas, NM
07.2016 - 07.2019
- Coordinated staff scheduling to maintain adequate coverage during peak hours while managing labor costs.
- Fostered a positive team environment by encouraging collaboration and open communication among staff members.
- Conducted regular audits of store operations to ensure adherence to safety standards and operational excellence.
- Worked with the overnight remodel team to make sure the work was done in a safe and timely manner.
- Supervised the trailer team during the Christmas 2018 season.
- Optimized scheduling to ensure adequate staffing during the truck unloading process, improving efficiency.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Enhanced team productivity by streamlining operational processes.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Family Dollar
Los Lunas, NM
02.2006 - 12.2015
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Developed training programs for new staff, enhancing the onboarding experience and employee retention.
- Implemented an inventory management system, improving stock accuracy and reducing shrinkage.
- Analyzed sales data to identify trends, driving strategic merchandising decisions that increased revenue.
- Led team meetings to communicate goals, fostering collaboration and accountability among staff members.
- Enhanced customer service standards through training initiatives, resulting in improved customer satisfaction scores.
- Streamlined operational processes, reducing overhead costs while maintaining high-quality service delivery.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Cultivated a strong team by hiring motivated individuals and fostering a collaborative workplace, leading to improved store performance.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained proper product levels and inventory controls for merchandise and an organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- In charge of all hiring, training, and mentoring of new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Store Manager/Multi-Unit Manager
Conoco Dupont/Conoco Inc/ConocoPhillips
Denver, CO
06.1990 - 01.2006
- Led daily operations to ensure efficient store functionality.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Trained and developed team members to enhance customer service skills and sales performance.
- Implemented visual merchandising strategies to improve product visibility and drive sales growth.
- Conducted regular performance evaluations to assess staff effectiveness and identify training needs.
- Analyzed sales data to inform strategic decisions on promotions and product placement.
- Fostered a positive store environment through effective communication and conflict resolution techniques.
- Maintained compliance with safety standards and company policies to ensure a secure shopping experience.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Approved regular payroll submissions for employees.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- In charge of hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw daily operations across multiple locations to ensure adherence to company standards and policies.
- Trained and mentored management teams, fostering leadership skills and promoting best practices.
- Analyzed performance metrics to identify areas for improvement and drive profitability across units.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Susan Moore High School
Blountsville, AL05-1980
No Degree - General Studies
Snead State Community College
Boaz, ALNo Degree - Pre-Med/Biology/Chemistry
The University of Alabama
Tuscaloosa, ALSkills
- Scheduling and planning
- Staff development and performance reviewing
- Sales monitoring
- Customer service
- Decision-making
- Money handling
- Problem-solving
- Team leadership
Accomplishments
- One accomplishment, I had been transferred to Asheville, NC with Conoco Inc. My store had approximately 853 skus in the entire store. I partnered with the vendors and increased my total skus to almost 1500. I remerchandised the store and organized the schematics to be customer-focused. Over time, I continued to delete and add products to meet customer needs and maximize profits. Later, an automotive company bought the adjacent property. I told my DM that if he was planning to put a carwash at my location, now would be the time. I soon had my carwash and was told it would pay for itself in 7 to 12 years. With my in-store promotions and self-maintenance program my carwash paid for itself in less than 4 years, my profitability kept growing until Hess bought our district from SC.
Certification
+Certified Store Manager Conoco Inc - 1994
- Fuel Pump Maintenance Training - 1996
- Excellence in Retail Marketing Conoco Inc - 1994
- Alcohol Servers License Walgreens 2016
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Knitting and Crocheting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Music
- Backpacking and Hiking
- Food Tourism
- Growing herbs, vegetables, or fruits in home gardens
- I have a passion for photography and editing photos
Timeline
SFL - Assistant Manager
Walgreens
12.2021 - 01.2026
Assistant Manager
Dollar General
03.2021 - 12.2021
Bonused Assistant Manager
Circle K
05.2019 - 03.2021
Assistant Manager
Walmart
07.2016 - 07.2019
Store Manager
Family Dollar
02.2006 - 12.2015
Store Manager/Multi-Unit Manager
Conoco Dupont/Conoco Inc/ConocoPhillips
06.1990 - 01.2006
High School Diploma -
Susan Moore High School
No Degree - Pre-Med/Biology/Chemistry
The University of Alabama
No Degree - General Studies
Snead State Community College