Miranda Poss
Eastaboga,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Arby's Restaurant
Rockmart, Georgia
03.2017 - 02.2021
- Assisted in managing daily operations and staff schedules at a fast-paced restaurant.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on customer service standards and food safety protocols.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented inventory control procedures to maintain stock levels and reduce waste.
- Monitored cash handling procedures for accuracy and compliance with company policies.
- Ensured cleanliness and organization of restaurant facilities in line with health regulations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
server/ relief manager
waffle house
Dallas, Georgia
07.2008 - 03.2017
- Delivered prompt and friendly service to all customers at a busy diner.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders accurately using point-of-sale system.
- Assisted in training new servers on menu items and service protocols.
- Handled customer inquiries and resolved issues effectively during shifts.
- Monitored inventory levels of supplies and reported needs to management.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new servers on menu items and service procedures.
- Followed health safety guidelines when preparing and serving food products.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
LCA
Gainesville, GA06-2010
Skills
- Customer service
- Inventory control
- Staff scheduling
- Cash handling
- POS system operation
- Customer satisfaction
- Scheduling planning
- Food preparation
- Health code compliance
- Food safety practices
- Hospitality and accommodation
Timeline
Assistant Manager
Arby's Restaurant
03.2017 - 02.2021
server/ relief manager
waffle house
07.2008 - 03.2017
High School Diploma -
LCA