Emeterio Cruz
Superior,CO
Summary
I am a highly proficient, results-driven, customer service professional. I have experience in the development and delivery of various customer service programs to a wide variety of clients with diverse backgrounds to ensure a safe and pleasurable experience. My experiences so far have prepared me for this position by giving me a foundation in handling a wide range of issues and objectives. I have the ability to break down goals, scopes establishment and effectively manage projects through completion while exceeding expectation across the board.
Overview
11
11
years of professional experience
Work History
General Manager
Bartaco
05.2018 - 11.2023
- General Manager at an casual upscale eatery with craft cocktails.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Supervised ordering of produce and beverages for the restaurant.
- Managed budget implementations, employee reviews, training and schedules.
- Identified and qualified customer feedback on a daily basis while working closely with the management team on a daily basis with the goal of creating a stylish and unforgettable guest experience.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Corporate Beverage Manager
The Abaca Group
05.2015 - 03.2018
- Corporate Beverage Manager of a restaurant group totaling 13 restaurants and growing, at the same time acted as General Manager of the group staple restaurant Maya Mexican Restaurant and Bar. Exclusive Tequila bar with over 90 varieties of tequilas.
- Training of company staff and managers in all FOH daily duties, craft cocktail techniques.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program for the company.
- Maintained highest standards for beverage quality and service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Bar Supervisor/Bartender
Fogo De Chao
05.2013 - 04.2015
- Main bartender/ Bar Supervisor. Authentic Brazilian steakhouse, comfortable and casual fine dining. A high volume restaurant.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies. Refocusing liquor selections while increasing liquor sales.
- Completed bar opening and closing procedures.
- Training fellow colleagues in new cocktail programs, as well as training new bar employees.
Education
Bachelor of Arts - Criminal Justice
Pontifical Catholic University of Puerto Rico
Ponce, PR05.1999
Skills
- Customer Relationship Management
- Business Development
- Workflow Planning
- Staff Supervision
- Operations Oversight
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
Bartaco
05.2018 - 11.2023
Corporate Beverage Manager
The Abaca Group
05.2015 - 03.2018
Bar Supervisor/Bartender
Fogo De Chao
05.2013 - 04.2015
Bachelor of Arts - Criminal Justice
Pontifical Catholic University of Puerto Rico
Similar Profiles
Evelisse RiveraEvelisse Rivera
Server at BartacoServer at Bartaco
Nyla KellyNyla Kelly
Bartender at BartacoBartender at Bartaco
MAYA FERNANDEZMAYA FERNANDEZ
Key Manager at BartacoKey Manager at Bartaco
MICHAEL BREHENEYMICHAEL BREHENEY
Waiter at BartacoWaiter at Bartaco
Oorja GujarathiOorja Gujarathi
Volunteer at Childrens Hospital of ColoradoVolunteer at Childrens Hospital of Colorado