Emi Claydon
Albany,OR
Summary
Over 20 years of experience in client interaction, utilizing active listening and needs assessment to deliver tailored solutions. Proven expertise in customer relationship management, conflict resolution, and time management. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Mortgage Loan Servicer
Oregon State Credit Union
Corvallis, OR
02.2025 - Current
- Assist members with inquiries regarding their loan status, payment history, and account information.
- Maintain accurate records of all servicing activities performed on each loan file.
- Review and process loan documents for accuracy and completeness.
- Deliver prompt, knowledgeable solutions to address members' loan service issues.
- Process payoffs, releases, and reconveyances for loans.
- Facilitated onboarding of construction loans, collaborating directly with members and builders to ensure a timely and satisfactory experience.
- Funding completed construction loans to long-term members and working directly with them to walk through the next steps.
Consumer Loan Servicer
Oregon State Credit Union
Corvallis, OR
08.2021 - 02.2025
- Managed incoming internal and member calls, and resolved inquiries and issues.
- Assisted front-line staff resolve member inquiries on loan protection products and submitted applications on members' behalf.
- Mentored front-line team members in techniques to enhance member service, and proactively address issues.
- Identified opportunities for process improvement based on feedback from members.
- Coordinated with other departments and dealerships to resolve any issues related to titling the vehicle, and ensured that all necessary paperwork was completed correctly.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Tracked customer support cases and followed up on complex issues to correct problems.
- Received outstanding feedback for providing attentiveness and patience.
Jewelry Sales Consultant
Olufson Designs, LLC
Corvallis, OR
10.2015 - 08.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Attended industry specific trade shows as both a buyer and a seller simultaneously.
- Facilitate complicated jobs by coordinating suppliers, in-house goldsmiths and outside tradespeople to create the best possible outcome for the customer.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts with customers.
- Processed payments and maintained accurate drawers to meet financial targets.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Organized shipment paperwork, managed file systems and updated tracking spreadsheets using Excel.
Licensed Massage Therapist
Self-Employed
, OR
07.2003 - 05.2019
- Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
- Consistently and accurately updated clients' records to show progression or lack of improvement in workplace injuries and uploaded nightly into a database.
- Discussed body treatment needs and expectations with clients in a way they would understand and be able to take initiative in their own care.
- Worked with dozens of clients each week performing variety of therapeutic massages, including repetitive strain, sports, deep tissue and Swedish.
- Maintained client confidentiality per HIPAA.
Licensed Massage Therapist
Pre-Med 24/7
Lake Oswego, OR
10.2014 - 03.2019
- Employed deep tissue, trigger point therapy, cross-fiber and transverse friction and structural integration therapy to address work-injury, repetitive strain issues and prevention.
- Traveled to different job sites and maintained compliance within the companies' safety protocols.
- Worked as a team with lead Chiropractors to strategize best treatment options for clients and stay within OSHA parameters for work injures and prevention.
- Worked with upper management and shop foremen to organize a rigorous client schedule in a busy and noisy office setting with frequent interruptions and schedule changes.
- Performed extensive intake interviews before every session.
- Explained technical treatment plans and target outcomes to each client in a way they could participate in their own care.
- Maintained and updated accurate SOAP notes on each client electronically and uploaded them into a database every night.
- Maintained client confidentiality per HIPAA.
Office Manager
G & E Electric
Albany, OR
03.2012 - 08.2013
- Increased office organization by developing filing system and customer database protocols.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Assisted electricians with various tasks, including securing parts, plans to bid on and scheduling for special projects.
Store Manager
Taiya River Jewelry
Skagway, AK
06.2000 - 10.2010
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Fostered healthy team environments to promote collaboration and boost productivity.
Education
A.J.P. - Diamonds And Gemology
Gemological Institute Of America
Carlsbad, CA04.2020
L.M.T. - Massage Therapy
East West College Of The Healing Arts
Portland, OR02.2003
Skills
- Administrative procedures
- Leadership
- Decision-making
- Multitasking
- Outgoing personality
- Customer- and service-focused
- Team collaboration
- Meticulous attention to detail
- Verifying data accuracy
- Written communication
- Professionalism and integrity
- Mentoring
- Microsoft Office
- Troubleshooting
- Compliance adherence
- Loan servicing
- Payment processing
- Team building
- Customer needs assessment
- Process improvement
Additional Information
Previously worked toward a Graduate Gemologist certificate until COVID made it difficult and irresponsible to travel and take the required in-person lab classes which were subsequently cancelled and I have found my new passion in the financial industry.
Served on the board as the Child and Volunteer Protection Advocate (CVPA) for the American Youth Soccer Organization (AYSO) region #870 from 2011 through 2018. Responsible for annual securing and screening volunteer applications, implementing policy, changes and safety procedures from the National Office including KidZone rules and Concussion training compliance. Worked Directly with the Regional Commissioner and Regional Safety Director. Attended annual workshops and trainings and monthly board meetings.
Served two terms as Vice President of the Eagles Ladies Auxiliary, Aerie #25 Skagway, Alaska 2009 and 2010. Dedicated to fundraising and helping individuals and families in need and providing scholarships to graduating seniors or anyone on a scholarly mission.
I enjoy learning new skills especially those that enable me to help others directly or at least make their world seem a little brighter.
Timeline
Mortgage Loan Servicer
Oregon State Credit Union
02.2025 - Current
Consumer Loan Servicer
Oregon State Credit Union
08.2021 - 02.2025
Jewelry Sales Consultant
Olufson Designs, LLC
10.2015 - 08.2021
Licensed Massage Therapist
Pre-Med 24/7
10.2014 - 03.2019
Office Manager
G & E Electric
03.2012 - 08.2013
Licensed Massage Therapist
Self-Employed
07.2003 - 05.2019
Store Manager
Taiya River Jewelry
06.2000 - 10.2010
A.J.P. - Diamonds And Gemology
Gemological Institute Of America
L.M.T. - Massage Therapy
East West College Of The Healing Arts
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