LYNDSIE MASTERS
MANDAN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Mortgage Loan Servicer
Bravera Bank
Mandan
06.2022 - Current
- Reviewed and processed loan documents for accuracy and completeness.
- Ensured timely delivery of funds from lenders to investors.
- Managed a portfolio of mortgage loans from origination through maturity.
- Assisted customers with inquiries regarding their loan status, payment history, and account information.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
Bookkeeper
Boat Works, Inc
Mandan
08.2015 - Current
- Set up new customers and vendors for accurate billing.
- Coded and entered invoice data to accurately track invoice status and payments rendered.
- Maintained all billing files, payments received, and pending payment files.
- Used QuickBooks to organize records of financial transactions.
Billing/Collections Agent
Missouri Valley Rentals, LLC
Bismarck
06.2021 - 06.2022
- Payment collection
- Receive payments and post amount paid to residents account daily
- Address and resolve residents' questions, concerns, and complaints in a timely manner.
- Terminate leases and initiate eviction proceedings.
- Initiated legal action against delinquent customers when necessary.
Floor Manager
GRAND 22 Theatres
Bismarck
08.2007 - 07.2021
- Greeted customers, anticipated needs, and provided superior customer service.
- Addressed escalated customer complaints and restored customer satisfaction with timely resolution.
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Teller
Wells Fargo Bank
Bismarck
01.2014 - 01.2016
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
- Updated customer accounts with new balance, payment, and transfer information.
- Used expert sales and service abilities to consistently achieve sales and referral goals.
- Employed excellent money handling abilities to operate and balance cash drawer daily.
Education
Esthetician License -
Josef's School of Hair, Skin & Body
Fargo, ND01.2010
High School -
Century High School
Bismarck, ND01.2009
Skills
- Customer service
- Problem resolution
- Payment processing
- Data entry
Timeline
Mortgage Loan Servicer
Bravera Bank
06.2022 - Current
Billing/Collections Agent
Missouri Valley Rentals, LLC
06.2021 - 06.2022
Bookkeeper
Boat Works, Inc
08.2015 - Current
Teller
Wells Fargo Bank
01.2014 - 01.2016
Floor Manager
GRAND 22 Theatres
08.2007 - 07.2021
Esthetician License -
Josef's School of Hair, Skin & Body
High School -
Century High School