PHOEBE E. BARBER
Baldwinsville
Summary
Experienced and detail-oriented lending professional with a proven track record of 1.5 years in driving successful and efficient loan volume. Consistently delivers high-quality processing on time, while maintaining clear communication with all stakeholders. Adept at managing complex loan portfolios and ensuring compliance with industry regulations. Committed to providing exceptional customer service and fostering strong relationships with clients.
Overview
9
9
years of professional experience
Work History
Loan Processor/Loan Servicer
Seneca Savings
08.2024 - Current
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Coordinated closing process with attorneys, title companies, and government clerks
- Provided quick turnaround times to maintain fast-past schedule.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Assessed loan portfolios for compliance with underwriting policies.
- Services and maintained all homeowners insurance for mortgage and home equity customers
Home Equity Processor
Empower Federal Credit Union
09.2023 - 08.2024
- Processed Home Equity applications from application creation to loan funding
- Reviewed applications using HMDA guidelines to insure all information was concise and correct
- Ordered and reviewed flood searches, title searches, property condition reports and appraisals as needed
- Informed and assisted members with clearing any additional liens or judgments on title searches when necessary
- Verified all income, paid taxes, mortgage information, credit score, interest rates and initial documents were correct and sufficient
- Communicated all loan terms, interest rates, payment types, payment protections and possible payoffs with each member
- Gathered all necessary information for closing including verification of income, date, time, and location of closing
- Put together all closing documents pertinent to each individual loan
- Consistently reached my processing and efficiency goals every month, placing in the top 3 processors in my department
Branch Service Representative
Empower Federal Credit Union
12.2022 - 09.2023
- Performed tasks for Credit Union members' financial needs, such as transfers, withdrawals, deposits, official check issuing and debit card issuing
- Assisted members and answered members' questions regarding their accounts and issues such as negative balances, fraud, and balancing of accounts
- I referred products and services to members based on their most important financial needs to help them succeed and become efficient with their banking
Orthodontic Assistant
Franklin Square Orthodontics
10.2021 - 12.2022
- Assisted in treating orthodontic patients with the Damon bracket system and Invisalign clear aligners
- Executed daily clinical tasks such as all orthodontic procedures, sterilization, records, x-rays and taking intraoral scans with an iTero scanner
- Took over ordering brackets and wires as well as office inventory on a quarterly basis
Orthodontic Assistant
Burlingame Orthodontics
10.2020 - 09.2021
- Assisted in treating orthodontic patients with conventional braces and Invisalign clear aligners
- Executed daily clinical tasks such as all orthodontic procedures, sterilization, taking records, x-rays and scans using an Itero intraoral scanner
- Furthered experience by taking on treatment coordinating, which included building a relationship with new patients and parents and guiding them through their decision to start treatment at our office
- Furthermore, worked with insurance and our financial services to allow the responsible party to easily make good financial decisions
Orthodontic Assistant
Franklin Square Orthodontics
06.2018 - 10.2020
- Assisted in treating orthodontic patients with conventional braces and Invisalign clear aligners
- Executed daily clinical tasks such as all orthodontic procedures, lab work and impressions, sterilization, taking records, x-rays and scans using an iTero intraoral scanner
Orthodontic Assistant
Northeast Orthodontic Associates
04.2016 - 06.2018
- Assisted in sterilization and infection control, daily lab tasks, taking records for consultations including panoramic, cephalometric, and 3D Conebeam x-rays, photos of dentition, as well as 3Shape Intraoral scanning and impressions for study models
- Assisted in the reception area including the following duties: answering patient questions, making appointments, billing and collections, and treatment coordination
Education
Dental Assistant School -
Dental Assistant School of Syracuse
Syracuse, NY05.2015
Interior Design Major - Interior Design
SUNY Onondaga Community College
Syracuse, NY05.2014
Interior Design Major - Interior Design
Cazenovia College
Cazenovia, NY05.2013
Skills
- Attorney communication
- Document management
- Credit and collections
- Processing procedures
- Loan closing
- Customer service
- Teamwork and collaboration
- Legal compliance
- Escrow management
- Loan servicing
Timeline
Loan Processor/Loan Servicer
Seneca Savings
08.2024 - Current
Home Equity Processor
Empower Federal Credit Union
09.2023 - 08.2024
Branch Service Representative
Empower Federal Credit Union
12.2022 - 09.2023
Orthodontic Assistant
Franklin Square Orthodontics
10.2021 - 12.2022
Orthodontic Assistant
Burlingame Orthodontics
10.2020 - 09.2021
Orthodontic Assistant
Franklin Square Orthodontics
06.2018 - 10.2020
Orthodontic Assistant
Northeast Orthodontic Associates
04.2016 - 06.2018
Interior Design Major - Interior Design
SUNY Onondaga Community College
Interior Design Major - Interior Design
Cazenovia College
Dental Assistant School -
Dental Assistant School of Syracuse
Similar Profiles
Frank Valchine IIIFrank Valchine III
AVP of Accounting at Seneca SavingsAVP of Accounting at Seneca Savings
Nahid BahmanpourNahid Bahmanpour
Administrative Assistant at Seneca Business, Seneca PolytechnicAdministrative Assistant at Seneca Business, Seneca Polytechnic
MANN BHAROLIYAMANN BHAROLIYA
Event staff member at Seneca Student Federation, Seneca CollegeEvent staff member at Seneca Student Federation, Seneca College