Summary

Overview

Work History

Education

Skills

Timeline

Kourtney Wooters

Centralia,IL

Summary

Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs.

Overview

years of professional experience

Work History

Loan Processor

Brundage Management Company

Centralia, IL

05.2024 - Current

Review applications: Check the applicant's financial history, income, and debts to determine if they can repay the loan
Approve or deny loans: Decide whether to approve or deny the loan based on the applicant's creditworthiness
Manage the loan process: Follow up on missing documents, coordinate with underwriters, and keep applicants informed
Advise borrowers: Provide financial advice and explain the loan process and procedures
Service loans: Manage current and delinquent loan accounts, including loan advances
Payroll: It involves calculating total wage earnings, withholding deductions, filing payroll taxes and delivering payment. Keep detailed records of all payroll transactions for compliance and auditing purposes
Skip Tracing: Use specialized software and tools to run searches through public or private databases. Successfully located and contacted over 75% of delinquent debtors through comprehensive skip tracing methods, including online database searches, social media investigations, and contact with references, resulting in significantly improved collection rates

Car Salesperson

Auffenberg Dealer Group

Shiloh, IL

10.2023 - 05.2024

Product knowledge: Thoroughly understand the features, specifications, and benefits of all vehicles on the lot to provide accurate information.
Negotiation: Negotiate vehicle pricing, trade-in values, and financing options with customers while considering dealership guidelines
Lead generation: Develop new sales leads through various channels like phone calls, emails, and online platforms.
Excellent communication skills: Ability to clearly explain complex information, actively listen to customers, and build rapport.
Customer interaction: Greet customers, actively listen to their needs and preferences, and guide them through the car buying process.

Personal Support Aide

Department of Rehabilitation Services

Springfield , IL

11.2018 - 10.2023

Communication and reporting: Documenting patient observations and reporting any changes in condition
Personal care: Assist with bathing, dressing, and other personal care tasks
Basic health care: Assist with measuring vital signs, administering medications, and using medical equipment
Social interaction: Engage patients in activities to promote social interaction
Emotional support: Provide companionship and emotional support to patients

Human Resources

Kendrick Paper Stock Company

Mt. Vernon, Illinois

04.2014 - 09.2018

Training and development: Providing tools and activities to help employees improve their performance
Onboarding: Introducing new employees to the company and helping them understand their role
Benefits administration: Managing health insurance, retirement accounts, vacations, and other benefit
Performance Management: An ongoing process where managers actively communicate with employees to set clear expectations, define goals, provide regular feedback, and assess performance against organizational objectives

Education

General Studies

Centralia High School

Centralia, IL

12-2015

Skills

Communication:

Negotiation
Active Listening
Empathy
Non-verbal communication
Feedback
Presentation Skills

Leadership:

Achievement
Inspiring Trust
Motivation
Coordination

Adaptability:

Open-mindedness
Responsibility
Proactiveness
Positivity

Problem Solving:

Collaboration

Influencing
Critical Thinking
Data Analysis

Time Management:

Set short and long-term goals
Organization
Prioritization
Scheduling

Interpersonal Communication:

Consulting
Diplomacy
Mentoring
Listening

Creativity:

Inspiration
Innovation
Curiosity
Imagination
Attorney communication