IAN BREWSTER
Amityville,NY
Summary
Knowledgeable loan processor bringing 3 years of experience in banking and financial positions. Highly skilled in working well with people to develop positive relationships that foster an environment for growth and productivity. Adept at building loyalty and trust between bank and customer. High honors recent graduate with excellent leadership, research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
Work History
Loan Processor
Piedmont Advantage Credit Union
Winston , NC
01.2023 - 05.2024
- Demonstrate comprehensive knowledge of all mortgage and consumer lending products, services, and processes to ensure member/owner loans are processed in a timely manner. Validated accuracy and scans/archive completed loan packages without delay.
- Exhibits a strong commitment to teamwork and continuous self-improvement efforts. Cultivates positive rapport with staff, members, and vendors.
- Performed thorough analysis of debts, income and collateral values while educating borrowers and maintaining precise loan application records.
- Achieved high levels of member satisfaction through effective communication, timely response and follow-up, as well as responsible actions in serving member/owners.
Member Experience Advisor
Piedmont Advantage Credit Union
Winston , NC
08.2021 - 01.2023
- Promote the delivery of accurate, professional, and efficient simply service for all financial products and services.
- Maintain proficient application of company standards simply service for sensational member experience that surpass organizational goals.
- Internal Auditing of ATM’s, Vault, and Branch personnel.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Demonstrate comprehensive knowledge of all mortgage and consumer lending products, services, and processes to ensure member/owner loans are processed in a timely manner. Validated accuracy and scans/archive completed loan packages without delay.
Certified Restaurant Supervisor
Red Lobster Restaurant
Winston, NC
06.2017 - 08.2021
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Identified, investigated, and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Supervised team of 28 employees in establishment, maintaining positive and productive atmosphere to enhance employee experience and surpass organizational goals.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Education
Associate of Science - General Business Administration
Forsyth Technical Community College
Winston-salem, NC05-2024
Diploma - Finance And Accounting
Forsyth Technical Community College
Winston-salem, NC05-2024
PUBLIC NOTARY -
Forsyth Technical Community College
Winston-salem, NC01-2022
Skills
Suggestive Selling
Consumer & Mortgage Lending
Negotiation
Critical Thinking
Operational Improvement
Planning & Coordination
Skilled Multi-Tasker
Interpersonal Communication Skills & Relationship Development
Leadership
Employee Training & Development
Affiliations
- Phi Theta Kappa Honor Society (President 2020-2021) (Current Member)
- National Technical Honor Society (2023-Current Member)
- Piedmont Advantage Credit Union Top Lender (2021-2023)
- Student Ambassador Forsyth Technical Community College (2020-2021)
- Forsyth Tech Presidents List (2019-2021) - (2023-2024)
Timeline
Loan Processor
Piedmont Advantage Credit Union
01.2023 - 05.2024
Member Experience Advisor
Piedmont Advantage Credit Union
08.2021 - 01.2023
Certified Restaurant Supervisor
Red Lobster Restaurant
06.2017 - 08.2021
Associate of Science - General Business Administration
Forsyth Technical Community College
Diploma - Finance And Accounting
Forsyth Technical Community College
PUBLIC NOTARY -
Forsyth Technical Community College
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