Bani-EL Whigham
N Las Vegas,NV
Summary
Results-oriented Loan Processor and Security Officer with extensive experience at Dollar Loan Center and Marksmen Security. Proven expertise in streamlining loan processing procedures and fostering strong customer relationships, consistently driving timely completions and enhancing retention rates. Recognized for leadership capabilities in high-pressure environments, achieving optimal efficiency and exceptional customer satisfaction.
Overview
5
5
years of professional experience
Work History
Loan Processor
Dollar Loan Center
Las Vegas, USA
10.2022 - 07.2023
- Serve as an opener and closer of the assigned store location.
- Cover management duties if the supervisor is not present.
- Travel to cover other locations as needed.
- Process loan applications in a timely manner.
- Inform existing customers of all the exciting new and existing benefits that Dollar Loan Center has to offer.
- Create positive relationships with customers to ensure customer retention.
- Partner with surrounding businesses to gain referrals.
- Ability to handle multiple customers' needs during peak times throughout the day.
- Able to count money, and make change.
- Ability to answer questions about customer accounts.
- Maintain a safe and clean office environment for customers and coworkers.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Developed loan contracts and explained contract terms to clients.
- Identified potential issues in loan files and worked with team members to devise solutions.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Security Officer
Marksmen Security
Las Vegas, NV
05.2020 - 11.2021
- Monitored premises and recorded activity in daily officer reports.
- Monitored CCTV systems to ensure safety and security of premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored surveillance cameras and responded to suspicious activity.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Security Officer
DTA security LV
Las Vegas, NV
08.2018 - 02.2020
- Securing doors at the convention center at Mandalay Bay.
- Making sure no one who is not authorized to enter the convention center is trying to get in.
- I became a Rover Relief (breaking officers for lunch or breaks).
- Standing at one post for three to seven hours on end.
- Assisted in the development and implementation of security policies and procedures.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Monitored premises and recorded activity in daily officer reports.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Adhered to post orders while maintaining a visible presence around the property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Reported safety hazards for remediation response.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Investigated all reported incidents of theft or vandalism on premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
Education
High School Diploma -
Clark County Adult School
Las Vegas, NV07-2014
Some College (No Degree) -
UEI College
Las Vegas, NVSkills
- Background investigation
- Attorney communication
- Data entry
- Employment verification
- Proficient in [software]
- Information verification
- Credit reports
- Processing procedures
- Injury prevention
- Child and infant CPR certified
- First aid and CPR certified
- CPR certified
- First Aid/CPR Certified
- Multitasking
- Organizational skills
- Flexible and adaptable
- Excellent communication
- Relationship building
- Networking
- Problem-solving
- Friendly, positive attitude
- Verbal communication
- Customer relations
- Written communication
- Time management
- Remote office availability
- Computer skills
- Leadership
- Dependable and responsible
- Organization and time management
Timeline
Loan Processor
Dollar Loan Center
10.2022 - 07.2023
Security Officer
Marksmen Security
05.2020 - 11.2021
Security Officer
DTA security LV
08.2018 - 02.2020
High School Diploma -
Clark County Adult School
Some College (No Degree) -
UEI College
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