Kieran Ware
Aurora,CO
Summary
Dynamic professional with a proven track record at Pulte Mortgage, excelling in customer service and loan processing efficiency. Skilled in data entry and teamwork, I significantly enhanced client satisfaction and streamlined loan cycles. Expert in regulatory compliance and document review, my dedication ensures precision and optimal results in fast-paced environments.
Knowledgeable with comprehensive background in loan processing. Successfully ensured accurate and timely loan file management, contributing to streamlined operations. Demonstrated analytical skills and attention to detail in verifying financial documents and maintaining regulatory compliance.
Loan processing professional prepared to excel in results-driven environment. Proven track record in managing loan documentation and ensuring compliance with industry standards. Known for collaborative team efforts and ability to adapt to changing needs, leveraging organizational skills and customer service expertise.
Professional with strong track record in loan processing. Expertise in evaluating financial documents, ensuring compliance, and managing loan applications efficiently. Adept at collaborating with teams to meet deadlines and deliver results. Known for reliability, adaptability, and keen eye for detail. Strong organizational skills and customer-focused approach.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
17
17
years of professional experience
Work History
Loan Processor
Pulte Mortgage
01.2021 - 02.2025
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Handled any conditions sent from underwriting departments.
Retirement Specialist
Transamerica Life Insurance Company
01.2017 - 10.2020
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Provided ongoing support to retired clients by monitoring their income streams, adjusting distributions as needed based on changes in living expenses or taxes owed during the year.
- Recommended suitable investment products tailored specifically towards each client''s unique circumstances while considering factors such as risk tolerance level or timeline until anticipated date of retiring from the workforce.
- Stayed current on industry trends, legislation changes, and market conditions affecting retirement planning strategies for continuous improvement in services provided to clients.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Emergency Dispatcher
Tyco Integrated Security
10.2010 - 08.2016
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Walmart Associate
Walmart
01.2008 - 06.2010
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Overland Highschool
12400 E Jewell Ave, Aurora, CO 8001205-2007
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Loan disclosures
- File management
- Document review
- Loan servicing
- Loan underwriting
- Deadline management
- Attention to detail
- Dedicated work ethic
- Employment verification
- Credit analysis
- Customer service
- Financial document review
- Credit reports
- Escrow management
- Proficient in [software]
- Mortgage loan software
- Loan closing
- Loan submissions
- Risk management
- Loan origination
- Background investigation
- Short sales/note sales
- Microsoft office
- Customer relations
- Basic mathematics
Timeline
Loan Processor
Pulte Mortgage
01.2021 - 02.2025
Retirement Specialist
Transamerica Life Insurance Company
01.2017 - 10.2020
Emergency Dispatcher
Tyco Integrated Security
10.2010 - 08.2016
Walmart Associate
Walmart
01.2008 - 06.2010
High School Diploma -
Overland Highschool
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