Emie Cluff
Orem,UT
Summary
Health Educator passionate about improving individual and community health through proven methods of behavior change. Leverages in-depth knowledge of nutrition, movement and health conditions to guide clients in building better habits and systems. Ready to offer two years of related experience in a fast-paced position with a growing organization.
Overview
4
4
years of professional experience
Work History
Health Coach
Noom
Orem, UT
11.2020 - 05.2022
- Managed caseload of up to 300 clients following 16-100 week lifestyle and diet modification program, maintained 93% retention rate
- Utilized person-centered, evidence-based tools and coaching techniques (i.e., SMART goals, Motivational interviewing, and CBT), as well as, client progress data to collaborate with clients to achieve their desired health outcomes, develop sustainable habits, and transform their lives in healthy ways
- Worked with diverse populations of clients across United States and globally, from ages 18 to 92, of all genders and backgrounds via text/email platform
- Adapted to fast-paced and changing culture of start-up
- Integrated new protocols into coaching weekly and monthly
- Collaborated with team, colleagues, management, and leadership to effectively use digital tools, complete professional development, and provide input to improve product and services
Nonprofit Volunteer Coordinator
Friends For Sight
Salt Lake City, Utah
01.2020 - 05.2020
- Oversaw training and mentoring of up to 150 new team members each quarter
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability
- Oversaw community vision screenings for clients aged 3+, and kept thorough records of data collected
Corporate Account Manager
Edge Pest Control
Orem, Utah
08.2018 - 01.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction
- Handled average of 60 inbound calls per day, maintaining retention rate of over 65% in escalated situations.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution
Exercise Science Research Assistant
Brigham Young University
Provo, United States
01.2017 - 10.2017
- Assisted in research pertaining to Exercise Science to generate data about patient health trends
- Organized information about health history and currents needs of variety of patients aged 17-75
- Applied knowledge of anatomy, exercise science, and biology to support research
Education
Bachelor of Science - Public Health Education
Utah Valley University
Orem, UT05.2020
Skills
- HIPAA compliant
- Goal establishment and monitoring
- Motivational Interviewing
- Program support
Timeline
Health Coach
Noom
11.2020 - 05.2022
Nonprofit Volunteer Coordinator
Friends For Sight
01.2020 - 05.2020
Corporate Account Manager
Edge Pest Control
08.2018 - 01.2020
Exercise Science Research Assistant
Brigham Young University
01.2017 - 10.2017
Bachelor of Science - Public Health Education
Utah Valley University
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