Medina Fischer

Provided personalized coaching for individuals aiming to improve health behaviors using Motivational Interviewing (MI) and Cognitive Behavioral (CBT)techniques, promoting long-term weight management and lifestyle changes.

- Collaborated in cross-functional teams including Core Wellness Advocates, Engineering - Coaching Liaison, and DE App Testing for IOS and Android platforms, enhancing user experience and app functionality.

- Contributed to the development and international expansion of Noom’s Germany team, offering culturally appropriate health coaching for clients.

Supported the US Healthy Weight Program.

- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.

- Assisted in AI grading initiatives, improving the efficiency of coaching feedback and personalization for clients.

• Company Overview: Management of Retail Store in the Health and Wellness Industry
• Management of Retail Store in the Health and Wellness Industry
• Areas of responsibilities encompassed business operation, customer service, reporting, cohesiveness, efficiency and quality assurance of procedures
• Management of Retail Store in the Health and Wellness Industry

• Company Overview: Management of 50 Assistance Coordinators and 3 lines of business with 123 clients- international business, travel for treatment and travel industries
• Management of 50 Assistance Coordinators and 3 lines of business with 123 clients- international business, travel for treatment and travel industries
• Areas of accountability encompassed business operation, customer service, reporting, cohesiveness, efficiency and quality assurance of procedures for clients
• A highly visible position with a diverse span of responsibilities critical to the company's long term growth
• Streamlined processes and procedures for a better function of the quality
• Provided monthly, quarterly and yearly reporting for the call center activity and quality
• Provided Statistical data to summarize data and trends for productivity
• Key contributor to the senior management team in improving client relationship, member relationship, new client acquisition and client retention
• Management of 50 Assistance Coordinators and 3 lines of business with 123 clients- international business, travel for treatment and travel industries

• Supervise a team of 35 staff members
• Ensure and deliver together with the team excellent customer service and assistance for our clients, patients and providers
• Conducts initial Assistance Department orientation, development and training
• Designs and develops instructional materials via Microsoft PowerPoint
• Ensures a 24/7 efficient coverage for the department
• Ensures that the team is following the company credo and assist to achieve the company goals

• Excellent customer service and assistance for international travellers and expatriates with medical needs
• Ensure and deliver together with the team excellent customer service and assistance for our clients, patients and providers
• Handling of incoming and outgoing customer service calls, emails, faxes
• Assistance with repatriation and other services for clients
• Following the company credo and assist to achieve the company's goals

• Supervise a team of 20 staff members
• Greeting and welcoming customers
• Assist customers with food and beverages choices
• Learning coach for new associates
• Place orders, inventory
• Staff scheduling

• Greeting and welcoming customers
• Assist customers with food and beverages choices
• Prepare all Starbucks drinks
• Handling food and beverages
• Following daily, weekly and monthly duty roster
• Cash handling

• Attend to 260 clients with individual service packages, customer service
• Answering multiple phone lines, voice mail, assisting with administrative tasks, postal service
• Prepare conference rooms scheduling
• Organizing and supervise conferences
• Prepare presentations, sales and distribution for special projects

• Fulfil customer and guest wishes
• Organizing tourist information and sightseeing tours
• Responsible for special arrangements or services (e.g
• Transportation, limousine service, private guide for special tours, handle reservations for guests with rental cars, restaurant or hotels)
• Supply guests with directions and information regarding property amenities, services and hours of operation and local areas of interest and activities
• Organizing group events
• Collaboration with other departments of the hotel
• Personnel management, review shift logs, prepare schedule for the employees
• Follow all company policies and procedures
• Train bell boys and trainees with service standards
• Supervise members of staff
• Support the Chef Concierge