Steven Thompson
Orlando,USA
Summary
Insightful and results-driven analyst with eight years of experience transforming complex data into actionable insights across digital platforms. Committed to leveraging data to drive strategy and optimize user experience. Proficient in SQL, Power BI, and Python. Adept at designing impactful dashboards, optimizing data pipelines, and leading cross-functional initiatives to support executive decision-making and business growth.
Overview
11
11
years of professional experience
Work History
Change Management Analyst
The Walt Disney Company
11.2022 - Current
- Built and manages Service Management's Power BI workspace for centralized analytics
- Creates reports and dashboards to visualize team performance for leadership consumption
- Optimized SQL queries for Snowflake data retrieval, resulting in improved dashboard performance and more efficient data processing capabilities
- Spearheaded PIR task code optimization by analyzing historical data to develop a concise, targeted list addressing change failure root causes
- Designed and implemented a dynamic Power BI dashboard for Weekly Availability Review meetings, replacing traditional PowerPoint presentations
- Leads Change Advisory Board meetings, ensuring visibility for high-risk changes
- Oversees CAB agendas, pre-approves high-risk changes, and coordinates with stakeholders to ensure visibility and minimize impact
- Facilitates daily standup meetings, highlighting impactful changes to DTOC and leadership
Network Security Engineer
HCL Technologies- Disney Enterprise Technology
09.2021 - 11.2022
- Performed scheduled maintenance upgrades and configuration changes for Cisco devices without services downtime
- Facilitated the implementation of the 21CF network acquisition up to Disney standards
- Created and manages Palo Alto firewall policies to allow traffic between different locations
L2 Service Desk Engineer
Sibercorp Enterprises, LLC
05.2021 - 09.2021
- Administered and supported Exchange/Office 365 migrations for Microsoft external clients
- Provisioned and troubleshot clients' Active Directory, GPO, ADFS and password/identity management systems
- Provided essential and friendly on-call customer support and relationship management
PC Field Service Technician
Seminole County Public Schools
06.2015 - 05.2021
- Compiled and analyzed school phone data for VOIP project, delivering detailed reports to inform decision-making and enhance communication system efficiency
- Automated software distribution to over 65,000 devices
- Led a three-year Unified Communication project using Cisco that was completed on time and under budget
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL05.2018
Skills
- Power BI
- Python
- Splunk
- Scripting and Process Automation
- SQL
- Snowflake
- Statistical Analysis
- Tableau
Timeline
Change Management Analyst
The Walt Disney Company
11.2022 - Current
Network Security Engineer
HCL Technologies- Disney Enterprise Technology
09.2021 - 11.2022
L2 Service Desk Engineer
Sibercorp Enterprises, LLC
05.2021 - 09.2021
PC Field Service Technician
Seminole County Public Schools
06.2015 - 05.2021
Bachelor of Science - Information Technology
University of Central Florida