Summary
Overview
Work History
Education
Skills
Timeline
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Emie Fero

Emie Fero

Customer Service Supervisor
Young America,MN

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Positive, analytical mindset with knack for precision and problem-solving. Possesses foundational understanding of cost estimation, construction processes, and the residential building industry. Committed to contributing to successful project outcomes.

Overview

25
25
years of professional experience
2000
2000
years of post-secondary education

Work History

Executive Sales Leader, Sales Leader, Team Coordinator & Sales Consultant

Norwex USA Inc
04.2011 - Current
  • Company Overview: Norwex is a direct sales company that educates customers and sells products to help reduce the use of chemicals in the home and to reduce waste in the environment
  • Website: www.norwex.com
  • Built a team of 150 consultants
  • Ran MN team meetings and supported a group of leaders from other teams as well as my own
  • Supported my team with newsletters, meetings and training calls
  • Provide excellent customer service to my customer, teaching about products and answering questions about use of products

Customer Service Supervisor

Automated Building Components/Lyman Lumber Company
04.2009 - 01.2012
  • Company Overview: ABC Millwork, a division of Lyman Companies, is the largest supplier to professional contractors of windows, prefinished mouldings and doors in the Twin City area
  • They pride themselves on setting standards for quality and service within the industry and have provided excellent customer service for the past 35 years
  • Promoted to oversee two high pace departments: inside sales and service department
  • Continued to maintain duties of Service Coordinator
  • Proficient in Microsoft Office (Excel, Word, PowerPoint), ordering software (Ponderosa), and estimating software
  • Managing and maintaining quality expectations within the service department
  • Responsible for managing eight account coordinators to ensure work is completed accurately and on time
  • Managed staff to support six outside sales representatives

Service Coordinator

Automated Building Components/Lyman Lumber Company
01.2009 - 04.2009
  • Schedule service technicians to maximize completions and minimize days out
  • Prepared reports on service performance metrics and key indicators for management review.
  • Submit, track, and reconcile reimbursements from vendors for parts and labor on warrantable repairs
  • Work with the purchasing department to order warranty parts and receive them at no charge to the company

Account Coordinator

Automated Building Components/Lyman Lumber Company
03.2000 - 01.2009
  • Responsible for managing and servicing 40+ accounts
  • Gained experience in blueprint reading, detailed take off’s and pricing/creating estimates
  • Managed Excel document for estimating trim take off’s used by sales staff to increase speed and accuracy

Education

Associates Degree - Architectural Drafting and Estimating Technology

North Dakota State School of Science
Wahpeton, ND

Skills

Customer relations

Team player

Team leadership

Administrative skills

Problem-solving

Adaptability and flexibility

Team building and leadership

Time management

Timeline

Executive Sales Leader, Sales Leader, Team Coordinator & Sales Consultant

Norwex USA Inc
04.2011 - Current

Customer Service Supervisor

Automated Building Components/Lyman Lumber Company
04.2009 - 01.2012

Service Coordinator

Automated Building Components/Lyman Lumber Company
01.2009 - 04.2009

Account Coordinator

Automated Building Components/Lyman Lumber Company
03.2000 - 01.2009

Associates Degree - Architectural Drafting and Estimating Technology

North Dakota State School of Science

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Emie FeroCustomer Service Supervisor