Emie Street
Austin
Summary
Accomplished leader specializing in people development and team dynamics, adept at fostering collaboration and knowledge sharing. Proven track record of enhancing organizational performance through strategic problem-solving and effective communication. Dedicated to implementing inclusive leadership initiatives that drive team success and improve business outcomes.
Overview
14
14
years of professional experience
Work History
CRM Supervisor
Progressive Insurance
01.2019 - Current
- Lead CRM teams of 15-25 employees, driving performance management, team development, and DEI integration
- Spearhead strategic initiatives to optimize workflows, enhance onboarding processes, and cultivate a high-trust, high-performance team culture
- Launched a transformative mentorship and onboarding program, reducing ramp-up time and significantly boosting supervisor retention
- Implemented lean-process optimizations, resulting in measurable improvements in engagement, quality, and operational efficiency
- Developed future leaders, mentoring direct reports into leadership and specialist roles through tailored coaching and career development plans
Service Coach
Progressive Insurance
01.2018 - 01.2019
- Built and delivered training programs that enhanced onboarding, performance, and interdepartmental collaboration
- Spearheaded initiatives that improved new hire performance and streamlined team alignment
- Developed a comprehensive virtual academy curriculum, including training resources, workshops, and documentation, improving onboarding for over 100 new employees
- Created and implemented targeted performance improvement plans, boosting new hire performance within 3 months
- Strengthened cross-departmental collaboration, building trusted partnerships and aligning team goals with broader company objectives, ensuring smoother project handoffs and improved execution
CRM Sales Consultant
Progressive Insurance
01.2016 - 01.2018
- Managed high-touch customer relationships and mentored peers in a fast-paced, high-volume call center, leveraging expertise in sales, customer service excellence, and team development to drive performance
- Cultivated and managed high-touch customer relationships, utilizing advanced sales techniques and emotional intelligence to enhance customer satisfaction and retention
- Mentored peers and fostered a collaborative, high-performing team culture, driving engagement and achieving team targets
- Strengthened customer retention strategies, using consultative sales techniques to build lasting relationships and boost retention rates
- Utilized CRM software proficiency and data-driven insights to optimize customer interactions, identify trends, and improve overall service delivery
Department Manager
HEB
01.2011 - 01.2016
- Led a high-performing sales team, driving growth and performance while managing budgets and negotiating agreements
- Managed and developed a successful sales team, consistently exceeding sales targets
- Negotiated sales agreements and managed department budgets to optimize profitability
- Led diversity outreach initiatives, strengthening the brand’s community presence and engagement
- Utilized CRM software proficiency and data-driven insights to optimize customer interactions, identify trends, and improve overall service delivery
Education
Project Management Professional (PMP) -
01.2025
UX Design -
01.2025
Salesforce Certified Administrator -
01.2025
AA - Psychology
Del Mar College
BS - Organizational Leadership, Human Resources
South Texas College
Skills
- Microsoft Project
- User Experience Design
- Salesforce
- Slack
- Microsoft Teams
- Zoom
- Project management
- Salesforce Platform Management
- Organizational Strategy
- Data-driven decision making
- Scrum Project Management
- Metrics-Driven Agile Management
- Workforce Development
- Organizational Change Facilitation
- Performance analysis
Websites
Timeline
CRM Supervisor
Progressive Insurance
01.2019 - Current
Service Coach
Progressive Insurance
01.2018 - 01.2019
CRM Sales Consultant
Progressive Insurance
01.2016 - 01.2018
Department Manager
HEB
01.2011 - 01.2016
Project Management Professional (PMP) -
UX Design -
Salesforce Certified Administrator -
AA - Psychology
Del Mar College
BS - Organizational Leadership, Human Resources
South Texas College
Similar Profiles
Nicole O'NealNicole O'Neal
Customer Service Consultant at Progressive InsuranceCustomer Service Consultant at Progressive Insurance
Alma SiddonsAlma Siddons
Claims Processor at Progressive InsuranceClaims Processor at Progressive Insurance
AUNJOLI BAKERAUNJOLI BAKER
Claims Generalist at Progressive InsuranceClaims Generalist at Progressive Insurance
Monique PlattMonique Platt
Customer Service Consultant at Progressive InsuranceCustomer Service Consultant at Progressive Insurance
Princely KamandaPrincely Kamanda
Passenger Service Agent at Prospect Airport ServicesPassenger Service Agent at Prospect Airport Services