Emiko Poor
Santa Rosa,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Client Relations and Personal Manager
Thousand Hills Pet Resort
10.2022 - Current
- Created and maintained the work schedule of 30-50 employees
- Launched new events and services, leading to increased revenue growth.
- Maximized performance by monitoring daily activities and mentoring team members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, training, and talent development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Directed multi month to month meetings focused in on progress and direction
Café Assistant Manager
Trail House Café and Bike Shop
01.2018 - 07.2022
- Created and maintained the work schedule
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills while adhering to labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Buffet Supervisor and Inventory Manager
Safari West Wildlife Preserve
03.2013 - 09.2017
- Created a new Inventory Department to support the Restaurant.
- Improved customer satisfaction by providing exceptional buffet service and addressing guest concerns promptly.
- Managed buffet and deli staff, ensuring efficient operations and a positive work environment.
- Maintained high sanitation standards, resulting in consistently passing health inspections.
- Implemented waste reduction initiatives, leading to cost savings and sustainability improvements.
- Participated in recruitment efforts, interviewing candidates and making informed hiring decisions based on experience levels and cultural fit within the team.
- Collaborated with other departments to coordinate events and promotions.
Education
Microsoft Office courses -
Santa Rosa Junior College
Photoshop certificate -
Santa Rosa Junior College
Current Student - Human Resources/Management
Santa Rosa Junior College
03.2024
Skills
- Staff Training and Development
- Customer Relationship Management
- Public Speaking
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Shift Scheduling
- MS Office
- Adaptability and Flexibility
Timeline
Client Relations and Personal Manager
Thousand Hills Pet Resort
10.2022 - Current
Café Assistant Manager
Trail House Café and Bike Shop
01.2018 - 07.2022
Buffet Supervisor and Inventory Manager
Safari West Wildlife Preserve
03.2013 - 09.2017
Microsoft Office courses -
Santa Rosa Junior College
Photoshop certificate -
Santa Rosa Junior College
Current Student - Human Resources/Management
Santa Rosa Junior College
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