Emil Ghali
Bayonne,NJ
Summary
Dynamic Senior IT Systems Administrator with a proven track record at SDC Co and Engineering Automotive Company, specializing in network configuration and fostering teamwork. Achieved significant improvements in system reliability and user satisfaction through innovative solutions and effective collaboration. Expert in technical troubleshooting and adept at new technology integration, ensuring optimal system performance and security.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior IT Systems Administrator
SDC Co
11.2018 - 12.2023
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
System Administrator
Engineering Automotive Company
10.2005 - 03.2017
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Education
Bachelor of Science - Engineering
Ain Shams University
Cairo , Egypt11-2006
Skills
- Teamwork
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Time management
- Network configuration
- Wireless networking
- Technical troubleshooting
- Application support
- User support
- New technology integration
- User training
- VPN configurations
- Remote conferencing support
- System administration
Certification
MCSE
MCSA
CIW Professional
AIX
IBM certified
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Senior IT Systems Administrator
SDC Co
11.2018 - 12.2023
System Administrator
Engineering Automotive Company
10.2005 - 03.2017
MCSE
MCSA
CIW Professional
AIX
IBM certified
Bachelor of Science - Engineering
Ain Shams University
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