Emil Gomez
San Antonio,Texas
Summary
Dedicated customer service representative able provide clear, empathetic, and attentive customer service, using my problem-solving skills, adaptability, and attention to detail to ensure a positive experience for every customer, with expertise in fraud detection and risk assessment. Proven ability to enhance client satisfaction through effective problem-solving and communication.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Sonic Drive in
01.2021 - 07.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer interaction standards.
- Implemented inventory management practices to reduce waste and control costs.
- Maintained compliance with health and safety regulations, ensuring a safe work environment.
Car Wash Attendant
Club Car Wash LLC
07.2024 - 01.2025
- Operated car wash equipment, ensuring optimal performance and safety protocols.
- Provided exceptional customer service, addressing inquiries and enhancing client satisfaction.
- Maintained cleanliness of work area and equipment, promoting a safe environment for staff and customers.
- Assisted in training new employees on equipment usage and operational procedures.
Associate Customer Service Representative
Wells Fargo
01.2025 - Current
- Support customers and seek ways to improve inquires or issues from customer with empathy regarding financial products and services in a fast-paced, high volume environment
- Perform routine tasks such as resolving problems, answering inquiries and providing a best-in class customer experience while adhering to work guidelines, policies, regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to leaders
- Interact with team on basic information, plus internal or external customers
Education
High School Diploma -
John M. Harlan High School
San Antonio, TX06-2022
Skills
- Customer communication & de-escalation – handling sensitive situations professionally
- Fraud detection & risk assessment – identifying and preventing suspicious activity
- Claims investigation & decision-making – reviewing cases and taking appropriate action
- Attention to detail & problem-solving – analyzing information accurately
- Technical & multitasking skills – working across systems and managing multiple claims
- Teamwork & adaptability – collaborating and following processes effectively
Languages
Spanish
Native or Bilingual
Timeline
Associate Customer Service Representative
Wells Fargo
01.2025 - Current
Car Wash Attendant
Club Car Wash LLC
07.2024 - 01.2025
Restaurant Manager
Sonic Drive in
01.2021 - 07.2024
High School Diploma -
John M. Harlan High School