Emil Potersnak

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
• Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
• Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
• Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
• Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.

• Lead mechanic and diagnostic tech. Light, medium and heavy duty diesel clientele. All makes and models gas and diesel.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
• Directed daily operations of the team of technicians and shop professionals.

Lead diagnostic technician that supervises all services within the garage.

• Handles customer complaints and concerns
• Diagnoses all advanced electrical issues on all vehicles foreign and domestic
• Educates fellow technicians on advanced mechanical techniques

Diagnostic Mechanic and Company Instructor

• Lead mechanic and diagnostic tech. Light, medium and heavy duty diesel clientele. All makes and models, gas and diesel.
• Instructing continuing education classes and mentoring other mechanics.

Lead Diagnostic Tech

• In charge of trouble shooting customer concerns. All makes and models gas and diesel.
• Heavy hybrid clientele with state of the art equipment. Rebuilding hybrid battery packs. All phases of mechanical work on all systems.

Diag Tech

• Lead Diagnostic tech for store 26 and company trainer for store 10.
• Handled customer concerns and mechanic concerns. Trained company wide mechanics to advance within the company. Trouble shooter for other Sun Devil locations.

• Lead mechanic and diagnostic tech. Light, medium and heavy duty diesel clientele. All makes and models gas and diesel.
• Trained and coached employees to improve performance and skills.
• Led improvement initiatives to advance operational efficiencies and increase revenue.