Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emil Puey Benedicto

Southaven,MS

Summary

Results-driven professional with 8+ years of combined military and civilian experience in electrical systems, customer support, and field service engineering. Skilled in troubleshooting, maintenance, and delivering technical solutions to maximize equipment reliability and customer satisfaction. Recognized for leadership, process improvement, and the ability to thrive under pressure. Seeking to leverage military and engineering expertise into a long-term career in the electrical/electronics industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Engineer

Siemens Healthineers
01.2021 - Current
  • Part of a team responsible for 98% uptime in a Mega Laboratory setting
  • Perform routine and preventative maintenance
  • Troubleshoot analyzers and perform repairs daily
  • Work closely with customer on site to optimize production and QC
  • Responsible for 54 instruments on-site
  • Analyzed complex problems to identify potential solutions that best fit customer needs.

Supervisor / Training Officer / Electrician’s Mate Technician

United States Navy – USS Makin Island (LHD-8)
San Diego, CA
01.2016 - 01.2021
  • Supervised and trained 56 junior personnel, improving shipwide maintenance readiness by 27%.
  • Completed over 2,700 scheduled and unscheduled repairs on power, damage control, and firefighting systems with 100% compliance.
  • Led troubleshooting and repair of critical HVAC systems, saving the Navy $800K in contractor costs while preventing mission-critical equipment failures.
  • Program Manager: restructured a Navy-wide compliance program, achieving the ship’s highest inspection score (94%) and earning the Navy & Marine Corps Achievement Medal.

Assistant Manager

Popeyes Louisiana Kitchen
Bayonne, NJ
01.2014 - 01.2016
  • Supervised operations, production, and staffing for a high-volume store, ensuring top-tier efficiency and service.
  • Provided training and mentorship to staff associates across multiple locations.

Education

Electronics and Communications Engineering -

University of St. La Salle
Philippines
01.2014

Skills

  • Electrical & Electro-Mechanical Systems
  • Preventive & Corrective Maintenance (CMMS)
  • Troubleshooting & Root Cause Analysis
  • Customer Support & Service Engineering
  • Inventory & Parts Management
  • Safety & High-Voltage Procedures
  • Team Training & Leadership Development

Certification

  • High Voltage Safety (US Navy)
  • Atellica Chemistry
  • Atellica Immunoassay
  • Atellica Sample Handler
  • FlexLab Automation
  • Aptio Automation
  • Advia 2120 Hematology

Timeline

Customer Service Engineer

Siemens Healthineers
01.2021 - Current

Supervisor / Training Officer / Electrician’s Mate Technician

United States Navy – USS Makin Island (LHD-8)
01.2016 - 01.2021

Assistant Manager

Popeyes Louisiana Kitchen
01.2014 - 01.2016

Electronics and Communications Engineering -

University of St. La Salle

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