William Chad Spangler
Cape Coral ,FL
Summary
Senior field service engineer with over 22 years of expertise in diagnostic imaging systems, including Siemens PET/CT, CT and AT platforms. Proven track record in preventive maintenance, installations, software upgrades, and troubleshooting. Military-trained Nuclear Electrician with comprehensive knowledge in mechanical, electrical, and computer systems. Recognized for enhancing equipment uptime, delivering swift technical solutions, and fostering strong customer relationships in hospital and imaging center environments.
Overview
37
37
years of professional experience
Work History
Customer Service Engineer
Centella Healthcare Technology
Miami, FL
01.2004 - Current
- Perform installation, calibration, maintenance, and repair of Siemens PET/CT, CT, AT, SPECT, XP and US imaging systems in hospitals and diagnostic facilities
- Diagnosed and resolved complex mechanical, electrical, and software issues, ensuring maximum system uptime for healthcare facilities
- Consistently meet or exceed service KPIs, including response time and first-time fix rates
- 100% on time rate for planned maintenance and system updates
- Maintain strong client relationships by providing responsive service and technical expertise
- Trained and mentored junior engineers and clinical staff on system operation and troubleshooting, enhancing team capability and service quality
- Collaborated with cross-functional teams, including applications specialists and project managers, to streamline project execution and system integration
- Facilitated system upgrades through hardware replacements and software updates
- Execute preventive maintenance procedures in compliance with OEM specifications and regulatory standards
- Performed system diagnostics and component-level repairs
- Served as Management Support Engineer, Territory Service Lead and Key Account Engineer
Nuclear Electrician
United States Naval Service
11.1988 - 02.1994
- Electrical Systems Instructor for Reactor Training Department
- Propulsion Plant Casualty Control Drill Team member
- Electrical Safety Inspector for Reactor Department
- Electrical Operator for aircraft carrier power distribution system
- Installed electrical systems for naval nuclear propulsion units
- Replaced defective components in various types of electrical equipment used in nuclear power plants
- Repaired high voltage electrical circuits in a safe manner according to established procedures
- Conducted routine maintenance on power generation equipment.
- Diagnosed and repaired electrical malfunctions in specialized systems
- Utilized safety protocols to ensure safe working conditions
Skills
- Siemens PET/CT and CT systems expertise
- Preventive and corrective maintenance
- Advanced troubleshooting and diagnostics
- System installation and upgrades
- X-ray and imaging technology
- Customer relationship management
- Technical training and mentorship
- Regulatory compliance (FDA, Joint Commission)
- Electrical and mechanical systems
- Radiation safety standards
- High voltage systems
Education and Training
- Electrician's Mate A School, United States Navy
- Naval Nuclear Power School, United States Navy
- Associate of Applied Science, ITT Technical Institute
- PET Basics, Siemens
- Biograph Horizon, Siemens
- Biograph mCT, Siemens
- CT Basics, Siemens
- Somatom Sensation, Siemens
- E-Line CT (Emotion, Scope, Perspective), Siemens
- Somatom Definition (AS, Edge, Edge Plus), Siemens
- Syngo Native, Siemens
- Somatom Go, Siemens
- Somatom X.ceed, Siemens
- Somatom X.cite, Siemens
- AX Basics, Siemens
- Artis Zee, Q, Q.Zen, Siemens
- Artis Zeego, Siemens
- Artis Icono, Siemens
- SPECT Basics, Siemens
- Symbia Pro.Specta, Siemens
- Symbia S, Siemens
- Symbia Intevo, Siemens
- Symbia Evo, Siemens
- Ultrasound Basics, Siemens
- Acuson S2000, Siemens
- Acuson SC2000
Timeline
Customer Service Engineer
Centella Healthcare Technology
01.2004 - Current
Nuclear Electrician
United States Naval Service
11.1988 - 02.1994