Emilee Addis
Wayfair
Athens,GA
8
years of professional experience
Offering strong interpersonal skills and a genuine interest in and passion for customer service.
Work History
Senior Customer Service Representative
11 Months- Resolves complex customer inquiries by phone in a fast paced office environment.
- Establishes strong rapport with customers, fostering long-term relationships and repeat business.
- Provides customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Selling Lead
3 Years 7 Months- Provided customer service and support through problem solving and communication.
- Demonstrated ownership, accountability, and initiative in achieving store objectives.
- Lead associates in a team work environment to achieve store metric goals.
- Responsible for opening and closing the store and for the duties that come with doing so. (Key Holder)
- Multitasked and seamlessly switched gears depending on business needs.
Sales Associate
3 Years 7 Months- Provided satisfactory customer service by assisting customers with merchandise selection, credit applications and processing transactions.
- Maintained organized merchandise displays to drive sales and improve store aesthetics.
- Experienced in point-of-sale systems and adapting seamlessly to software updates and technological advances.
Education
Associate of Business Administration - Business Management
Skills
Extensive customer service experience
Flexible and adaptable
Multitasking abilities
Comfortable with technology
Friendly
positive attitude
Timeline
Senior Customer Service Representative
Wayfair
08.2025 - CurrentRead More
Selling Lead
Belk
01.2022 - 08.2025Read More
Sales Associate
Belk
06.2018 - 01.2022Read More
Lanier Technical College
Associate of Business Administration from Business Management
Read More