Emilee Attwood
Lacey,WA
Summary
Dynamic Shift Leader at Papa Murphy's with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in cash handling and team leadership, I effectively resolved complaints and trained staff, fostering a collaborative environment. Committed to maintaining food safety standards while driving sales and upselling initiatives.
Overview
3
3
years of professional experience
Work History
Shift Leader
Papa Murphy's
2023.07 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new team members on food safety standards and operational procedures.
- Managed inventory levels, ensuring stock availability for peak service times.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Ensured compliance with health regulations, maintaining a clean and safe work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
River Ridge High School
350 River Ridge Dr SE06.2025
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Strong verbal and written communication
Creative problem solving
Team collaboration and leadership
Goal setting and tracking
POS system operation
Safety processes and procedures
Inventory counts
Complaint resolution
Sales and upselling
Daily workflows
Role modeling
Strategic thinking
Shift leadership
Staff engagement
Multitasking Abilities
Organizational skills
Attention to detail
Active listening
Analytical thinking
Excellent communication
Time management
Critical thinking
Decision-making
Team building
Reliability
Food safety
Adaptability and flexibility
Food preparation
Timeline
Shift Leader
Papa Murphy's
2023.07 - Current
High School Diploma -
River Ridge High School